Customizing and Packaging
The customer requests specific customization (e.g., adding a card, choosing ribbon color) and the florist prepares the bouquet for packaging, confirming the details with the customer.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
bouquet
A bunch of flowers arranged together, often for gifts or special occasions. In a flower shop, you might say, 'I like this bouquet.'
customization
The process of making something personal by adding specific details, like choosing colors or messages. Useful when ordering items to fit your needs.
complimentary
Something given for free, especially with a purchase. For example, 'These cards are complimentary with your bouquet.' It shows politeness in service.
ribbon
A long, narrow piece of fabric used to tie or decorate gifts. In shops, you can choose colors like 'red ribbon' for wrapping.
wrapping
The act of covering or packaging something nicely, often for gifts. Say, 'What wrapping options do you have?' when buying presents.
delivery
The service of sending items to a location, like home. Contrast with 'pick up' by asking, 'Do you offer delivery?'
pick up
To collect something from a store yourself instead of having it delivered. Common phrase: 'I'll pick it up later.'
Key Sentences
Important phrases to remember and practice
Could I add a small card with a message?
This is a polite request using 'could I' for permission. It's useful for customizing orders in shops. The structure is 'Could I + verb?' to ask nicely.
Absolutely! We have a selection of complimentary cards right here.
A positive response starting with 'Absolutely!' to agree enthusiastically. 'Selection' means choices available. Use this to confirm and offer options in customer service.
What color ribbon were you thinking for the wrapping?
This question seeks preference using 'were you thinking' in past continuous for politeness. Helpful for guiding customer choices; replace 'ribbon' with other items.
Silver ribbon and 'Thinking of you' on the card, got it.
'Got it' means 'I understand.' This sentence repeats details to confirm. Useful in transactions to avoid mistakes; it's a casual way to show comprehension.
Will you be picking it up, or is this for delivery?
An alternative question using 'or' to offer options. 'Picking it up' is phrasal verb for collecting. Common in retail to clarify how the customer wants the item.
I'll make sure it's ready and waiting for you.
'Make sure' means to ensure something happens. This reassures the customer. Use in service situations to build trust, like preparing orders in advance.
Is there anything else I can help you with today?
A standard closing question in shops to check for more needs. Polite and professional; it uses 'anything else' to invite additional requests before ending.