Apartment Maintenance Request
Requesting maintenance services from landlord or property management for apartment issues
Situations
Choose from 6 conversations to practice
Reporting a Leaky Faucet
The tenant discovers a persistently dripping faucet in the bathroom and calls the landlord/property management to report the issue and request a repair.
Submitting an Online Maintenance Request
The tenant uses the property management's online portal or app to submit a detailed maintenance request for a broken air conditioning unit, including photos and a description of the problem.
Scheduling Repair Appointment
After reporting an issue, the landlord or property manager calls the tenant to confirm the problem and schedule a specific date and time for a technician to come and perform the repair.
Follow-up for Unresolved Issue
After a previous repair attempt, the tenant finds the problem (e.g., persistent electrical issue) is not fully resolved and calls back to follow up, requesting further action or a different technician.
Emergency Repair Request (No Hot Water)
The tenant discovers they have no hot water and contacts the landlord/property management immediately, classifying it as an emergency request needing urgent attention.
Discussing Repair Costs/Responsibility
A repair is needed (e.g., a broken window), and the landlord/property management discusses with the tenant who is responsible for the cost, based on the lease agreement or cause of damage.