Apartment Maintenance Request
Requesting maintenance services from landlord or property management for apartment issues
就公寓问题向房东或物业管理请求维修服务
情境
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Reporting a Leaky Faucet
The tenant discovers a persistently dripping faucet in the bathroom and calls the landlord/property management to report the issue and request a repair.
租户发现浴室水龙头持续滴水，打电话给房东/物业管理处报告问题并请求维修。
Submitting an Online Maintenance Request
The tenant uses the property management's online portal or app to submit a detailed maintenance request for a broken air conditioning unit, including photos and a description of the problem.
租户使用物业管理的在线门户或应用程序提交一份详细的空调故障维修请求，包括照片和问题描述。
Scheduling Repair Appointment
After reporting an issue, the landlord or property manager calls the tenant to confirm the problem and schedule a specific date and time for a technician to come and perform the repair.
在报告问题后，房东或物业经理打电话给租户，确认问题并安排技术人员上门维修的具体日期和时间。
Follow-up for Unresolved Issue
After a previous repair attempt, the tenant finds the problem (e.g., persistent electrical issue) is not fully resolved and calls back to follow up, requesting further action or a different technician.
在上次维修尝试后，租户发现问题（例如，持续的电气问题）并未完全解决，因此再次致电跟进，请求采取进一步行动或更换技术人员。
Emergency Repair Request (No Hot Water)
The tenant discovers they have no hot water and contacts the landlord/property management immediately, classifying it as an emergency request needing urgent attention.
租户发现没有热水，立即联系房东/物业管理处，将其列为需要紧急处理的紧急请求。
Discussing Repair Costs/Responsibility
A repair is needed (e.g., a broken window), and the landlord/property management discusses with the tenant who is responsible for the cost, based on the lease agreement or cause of damage.
需要进行维修（例如，窗户破损），房东/物业管理处根据租赁协议或损坏原因与租户讨论由谁承担费用。