Scheduling Repair Appointment
After reporting an issue, the landlord or property manager calls the tenant to confirm the problem and schedule a specific date and time for a technician to come and perform the repair.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
leaky faucet
A leaky faucet is a kitchen or bathroom tap that drips water constantly, often needing repair to save water and prevent damage.
dripping
Dripping means water falling in small drops, like from a faucet; it's a common way to describe a minor leak that can become a bigger problem.
technician
A technician is a skilled worker who fixes things like plumbing or electrical issues; in this context, it's the person sent to repair the apartment.
available
Available means free or having time to do something; use it when checking if someone can meet or attend an appointment.
calendar
A calendar is a tool or app to track dates and schedules; people say 'check my calendar' when looking for free times.
opening
An opening here means an available time slot in a schedule; it's useful for booking appointments when discussing availability.
access
Access means permission or way to enter or use something; in maintenance, it refers to allowing workers to reach the problem area.
clear
Clear in this sense means empty or free of objects; tenants are asked to clear space so technicians can work safely.
confirm
To confirm means to verify or make sure something is correct; it's polite to confirm details like dates to avoid mistakes.
scheduled
Scheduled means planned or set for a specific time; use it when talking about appointments, like 'The meeting is scheduled for Monday.'
Key Sentences
Important phrases to remember and practice
I'm calling about the leaky faucet you reported in your kitchen.
This sentence introduces the purpose of the call politely. It's useful for professional conversations to state why you're contacting someone. The structure uses 'calling about' to explain the topic, which is common in business or service calls.
It's still dripping quite a bit.
This describes the ongoing problem simply. 'Quite a bit' means 'a lot' informally, helping to emphasize severity without strong language. Use it to update on issues in reports or complaints.
Are you available sometime next week?
This is a polite question to check availability for scheduling. 'Sometime' suggests flexibility, making it useful for arranging meetings or repairs. The question form with 'are you' is standard for yes/no answers.
Let me check my calendar.
This phrase buys time to look at your schedule. It's practical in any booking situation and shows you're organized. The imperative 'let me' is polite for self-directed actions.
Would that work for you?
This confirms if a proposed time is okay. It's a soft way to seek agreement, useful in negotiations. The conditional 'would' makes it polite and indirect.
Please make sure the space under the sink is clear.
This gives preparation instructions clearly. 'Make sure' is a common phrase for ensuring something happens. Use it for requests involving actions before an event, like cleaning for a visit.
The technician will call you about 30 minutes before arrival just to confirm they're on their way.
This explains the process and timing. 'Just to' adds purpose, and 'on their way' means heading to the location. It's helpful for setting expectations in service appointments.
To confirm, we've scheduled the repair for Tuesday, between 9 AM and 12 PM.
This summarizes and verifies details at the end. 'To confirm' signals repetition for accuracy, and the time format is standard. Use it to end conversations and avoid misunderstandings.