Back to Situations

Discussing Repair Costs/Responsibility

A repair is needed (e.g., a broken window), and the landlord/property management discusses with the tenant who is responsible for the cost, based on the lease agreement or cause of damage.

Dialogue

Listen and follow along with the conversation

1
James (Male)
Hi Emily, thanks for calling me back. I wanted to discuss the broken window in your living room.
2
Emily (Female)
Of course, James. I'm really sorry about that. So, what's the plan for getting it fixed?
3
James (Male)
I've got a contractor lined up to come by tomorrow. The main thing we need to clarify is the cost responsibility.
4
Emily (Female)
Right. I reviewed our lease agreement, and for damage caused by a tenant, it states the tenant is responsible. I understand that. But I'm still not entirely sure how it happened. It was already cracked when I moved in, though it got worse recently.
5
James (Male)
Hmm, I don't recall any pre-existing damage noted on the move-in inspection report. We typically document everything before a tenant moves in.
6
Emily (Female)
I remember mentioning it to the previous property manager, but maybe it wasn't formally recorded. I certainly didn't intentionally break it. It just gradually worsened.
7
James (Male)
Okay, I see. Since it's a bit ambiguous, how about we split the cost 50/50 this time? Going forward, any new damage will fall under the tenant's responsibility as per the lease.
8
Emily (Female)
That sounds fair, James. I appreciate your understanding. Just let me know the total cost once it's fixed.
9
James (Male)
Will do. The contractor will be there tomorrow morning between 9 and 11 AM. Does that work for you?
10
Emily (Female)
Yes, that's perfect. Thanks again, James!
11
James (Male)
You're welcome, Emily. Have a good day.

Vocabulary

Essential words and phrases from the dialogue

broken

This adjective describes something that is damaged or not working properly, like a broken window. Use it when talking about items that need repair in everyday situations.

contractor

A person or company hired to do specific work, like repairs. In this context, it's someone fixing the apartment. It's common in discussions about home maintenance.

lease agreement

A legal document that outlines the terms of renting a property, including who pays for damages. Tenants and landlords refer to it to clarify responsibilities.

damage

Harm or injury to something, like a crack in a window. Use this noun when describing problems in rentals or insurance claims.

tenant

A person who rents and lives in a property. It's the opposite of a landlord. Use it in conversations about renting apartments or houses.

responsibility

The duty or obligation to handle something, like paying for repairs. In this dialogue, it refers to who is in charge of costs.

ambiguous

Unclear or open to more than one interpretation, like the cause of damage. Use it when situations are not straightforward and need clarification.

split the cost

To divide the expense equally between two parties. It's a practical phrase for negotiating shared payments in rentals or group activities.

Key Sentences

Important phrases to remember and practice

I wanted to discuss the broken window in your living room.

This is a polite way to start a conversation about a problem. Use 'wanted to' to express a past intention softly. It's useful for introducing issues in professional or rental talks, showing respect.

What's the plan for getting it fixed?

A direct question asking about steps to solve a problem. 'Getting it fixed' uses the gerund form for actions. Practice this in service requests to show you're proactive about solutions.

I've got a contractor lined up to come by tomorrow.

This means arranging someone in advance. 'Lined up' is an informal phrasal verb for scheduling. It's handy for updating others on repair plans in maintenance discussions.

I reviewed our lease agreement, and for damage caused by a tenant, it states the tenant is responsible.

This sentence uses 'reviewed' for checking a document and a relative clause 'caused by a tenant' to explain conditions. It's key for legal talks; use it to reference agreements clearly.

Since it's a bit ambiguous, how about we split the cost 50/50 this time?

Offers a compromise politely with 'how about' for suggestions. 'Ambiguous' means unclear, and 'split 50/50' means share equally. Great for negotiations when facts are uncertain.

That sounds fair. I appreciate your understanding.

Expresses agreement and thanks. 'Sounds fair' is idiomatic for seeming just, and 'appreciate' shows gratitude. Use this to end discussions positively in disputes.

Just let me know the total cost once it's fixed.

Requests information after an action, using 'once' for 'after.' It's a simple future request. Useful in follow-ups for services like repairs.

The contractor will be there tomorrow morning between 9 and 11 AM. Does that work for you?

Provides a time range and checks availability with 'Does that work for you?' This polite question confirms schedules. Essential for arranging appointments.