Furniture Delivery Arrangement
Coordinating furniture delivery with the store, discussing timing, assembly, and placement
Situations
Choose from 5 conversations to practice
Scheduling Initial Delivery
The customer calls the furniture store or speaks with a representative to set a date and time for the initial delivery of purchased furniture items.
Confirming Delivery Details & Pre-delivery Check
The store contacts the customer a few days before the scheduled delivery to confirm the delivery window, item list, and ask about any potential access issues or special instructions.
On-site Delivery and Assembly Discussion
The delivery team arrives at the customer's home and discusses where the furniture should be placed, if assembly services are needed, and confirms the items received.
Addressing Delivery Issues (Damage/Missing Parts)
The customer discovers a damaged item or missing parts during or after delivery and needs to report the issue to the delivery team or the store for resolution.
Rescheduling a Missed Delivery
Due to unforeseen circumstances, either the customer or the delivery team misses the scheduled delivery, requiring a call to the store to reschedule.