Rescheduling a Missed Delivery
Due to unforeseen circumstances, either the customer or the delivery team misses the scheduled delivery, requiring a call to the store to reschedule.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
missed
Means something that was supposed to happen but didn't, like a delivery that didn't arrive. Use it when apologizing for not being available, e.g., 'I missed the appointment.'
delivery
The act of bringing goods like furniture to a customer's home. Common in shopping contexts, e.g., 'When is the delivery arriving?'
reschedule
To change the time of an appointment or event to a new time. Useful for polite requests, e.g., 'Can we reschedule for next week?'
availability
The times when someone or something is free or ready. Often used in service calls, e.g., 'Check your availability for Tuesday.'
assemble
To put together parts of something, like furniture. Practical for shopping scenarios, e.g., 'Do you assemble the items?'
inconvenience
A situation that causes trouble or difficulty for someone. Use it to apologize politely, e.g., 'Sorry for the inconvenience.'
confirmation
Official proof or agreement of details, often via email. Common in business, e.g., 'I'll send a confirmation email.'
Key Sentences
Important phrases to remember and practice
I'm calling about a missed furniture delivery.
This is a clear way to start a call explaining the purpose. It's useful for customer service situations to state the issue directly. The structure uses present continuous 'I'm calling' for ongoing action.
I had an unexpected emergency and couldn't be home.
Explains a reason politely without too many details. Good for apologies in rescheduling. 'Couldn't' is past modal for inability, helping express regret naturally.
I'm so sorry for the inconvenience.
A standard polite apology for causing trouble. Use it in service interactions to show empathy. The adverb 'so' adds emphasis to 'sorry' for stronger politeness.
Is it possible to reschedule for sometime next week?
Politely asks to change a date. Useful for flexible requests; 'Is it possible' softens the question. 'Sometime' means at an unspecified time, common in casual planning.
How about next Tuesday, between 9 AM and 1 PM?
Suggests a specific time option. Great for offering choices in conversations. 'How about' is a friendly way to propose ideas, and 'between...and' specifies a time range.
Will the delivery team be able to assemble the bed frame?
Confirms services in a question form. Helpful for verifying details before finalizing. Future 'will...be able to' expresses possibility in the future.
Thank you so much for your help.
Expresses strong gratitude at the end of a call. Use it to end positively; 'so much' intensifies thanks, making it warmer and more appreciative.
Is there anything else I can assist you with today?
Customer service phrase to check for more needs. Polite and professional; 'assist you with' is formal for 'help you.' Use at conversation ends.