Back to Situations
Furniture Delivery Arrangement

On-site Delivery and Assembly Discussion

The delivery team arrives at the customer's home and discusses where the furniture should be placed, if assembly services are needed, and confirms the items received.

Dialogue

Listen and follow along with the conversation

1
John (Male)
Good morning, Ms. Sarah. We're here with your furniture delivery. We have the sofa and the coffee table. Could you confirm these are the items you're expecting?
2
Sarah (Female)
Good morning, John. Yes, that's right. The sofa and the coffee table. They look correct. So, where should we put them?
3
John (Male)
Okay. For the sofa, do you want it in the living room, perhaps against that main wall? And the coffee table, right in front of it?
4
Sarah (Female)
Yes, that main wall in the living room is perfect for the sofa. And the coffee table goes right in front, please. Also, will you be assembling the coffee table? I believe it needs some basic assembly.
5
John (Male)
Absolutely. Assembly is included with the delivery. We'll get that set up for you. Do you have a specific spot in mind for it, or just center it with the sofa?
6
Sarah (Female)
Just center it, please. And once everything's in place, could you just make sure to remove all the packaging? I don't want to deal with a pile of cardboard.
7
John (Male)
No problem at all, Ms. Sarah. We always take all the packaging material with us. We'll get started then. Let us know if you need any adjustments once they're placed.

Vocabulary

Essential words and phrases from the dialogue

delivery

The process of bringing purchased items, like furniture, to a customer's home or location. Useful when arranging shipments or services.

confirm

To check and verify that something is correct or as expected. Commonly used in customer service to avoid mistakes.

assembly

The act of putting together parts of furniture or items that come in pieces. Often included in delivery services for convenience.

packaging

Materials like boxes or wraps used to protect items during transport. Customers often ask for it to be removed after delivery.

adjustments

Small changes or modifications, such as moving furniture slightly to fit better. Helpful in finalizing setups.

sofa

A long upholstered seat with a back and arms, also called a couch. A common piece of living room furniture.

coffee table

A low table placed in front of a sofa for holding drinks, books, or decor. Essential for living room arrangements.

Key Sentences

Important phrases to remember and practice

Could you confirm these are the items you're expecting?

This is a polite question using 'could you' for requests, with 'confirm' to verify details. Useful in service interactions to ensure accuracy and build trust.

Where should we put them?

A simple question using 'should' to ask for advice on placement. Practical for directing delivery teams or organizing spaces at home.

Assembly is included with the delivery.

This states that a service (assembly) is part of another (delivery), using passive voice for clarity. Helpful when explaining what customers get for free or as standard.

Will you be assembling the coffee table?

A yes/no question with 'will you be' in future continuous tense to inquire about planned actions. Useful for confirming services during deliveries.

Just center it, please.

An instruction using 'just' to mean 'simply' and 'center' as a verb for positioning. Polite with 'please'; great for giving quick directions on furniture placement.

Could you just make sure to remove all the packaging?

Polite request with 'could you' and 'make sure to' for ensuring an action. Useful when asking service providers to handle cleanup after setup.

Let us know if you need any adjustments once they're placed.

An offer using 'let us know' for communication and conditional 'if' clause. Practical for customer service to invite feedback after completing a task.