Scheduling Initial Delivery
The customer calls the furniture store or speaks with a representative to set a date and time for the initial delivery of purchased furniture items.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
schedule
To schedule means to arrange or plan a time for something, like a delivery. Use it when booking appointments or services, e.g., 'I need to schedule a meeting.'
delivery
Delivery refers to the act of bringing goods, like furniture, to a customer's location. It's common in shopping contexts, e.g., 'When is the delivery arriving?'
preferred
Preferred means the one you like or choose best. Use it to express choices politely, e.g., 'What is your preferred time?'
slot
A slot is a specific time period available for an activity, like a delivery time. It's useful for booking, e.g., 'Is there a slot available tomorrow?'
confirmation
Confirmation is official proof or notice that something is arranged. You often get it by email after booking, e.g., 'Please send a confirmation.'
assembly
Assembly means putting together parts of furniture or items. In deliveries, it refers to the service of setting up products, e.g., 'Does it include assembly?'
placement
Placement means positioning or putting items in the right spot. Use it for arranging furniture, e.g., 'Help with placement is included.'
ETA
ETA stands for Estimated Time of Arrival, a predicted time when something will arrive. It's common in logistics, e.g., 'What's the ETA for the package?'
Key Sentences
Important phrases to remember and practice
I'm calling to schedule the delivery of furniture I purchased last week.
This sentence introduces the purpose of the call using 'I'm calling to' for stating reasons. It's useful for starting customer service conversations; practice it when arranging services to sound polite and clear.
Do you have any preferred days or times next week?
This is a polite question using 'Do you have any' to ask about choices. It's a key pattern for service interactions; use it when offering options to customers to show flexibility.
I'd prefer either Tuesday, the 15th, or Thursday, the 17th.
Using 'I'd prefer' expresses a choice politely with alternatives connected by 'or.' This is practical for making requests; the structure helps in negotiations or bookings.
Would that work for you?
This is a yes/no question seeking agreement, using 'would' for politeness. It's very useful in confirming plans; it shows consideration for the other person's schedule.
Will I receive a confirmation or a more specific time frame on the day of delivery?
This question uses 'Will I' for future inquiries and 'or' to offer options. It's helpful for clarifying details in services; include specifics like 'time frame' to ask precisely.
Yes, you'll receive an email confirmation shortly.
This affirmative response uses 'you'll' (you will) for future actions and 'shortly' meaning soon. Use it to reassure customers; it's a common way to confirm processes in business.
Just to confirm, does this delivery include assembly for the bed frame and bookshelf?
'Just to confirm' is a phrase to double-check information politely. The question structure with 'does this include' is useful for verifying services; apply it when ensuring details in purchases.
That's a great question.
This is a positive acknowledgment of a customer's inquiry, building rapport. Use it in responses to show appreciation; it's a simple way to make conversations friendlier in service roles.