Situations
Choose from 6 conversations to practice
Initial Service Inquiry and Quote
A customer calls a moving company to inquire about their services, provides basic details like origin/destination, and asks for a preliminary quote.
On-site Survey and Detailed Estimate
A moving company representative visits the customer's home to assess the volume of items, discuss special handling needs, and provide a detailed, binding estimate.
Booking and Confirmation
The customer decides to book the moving service, confirming the date, time, agreed-upon services, and making any necessary deposit.
Discussing Packing Services and Materials
The customer clarifies whether the moving company will provide packing services, discusses the types of packing materials needed, and confirms who will do the packing.
Addressing Special Items and Insurance
The customer discusses moving large, fragile, valuable, or awkward items, inquires about insurance options for their belongings, and clarifies liability.
Confirming Day-of Logistics and Payment
The customer calls to reconfirm the moving schedule, discuss access at both locations, parking arrangements, and the final payment method and timing.