情境
选择 6 个对话s 进行练习
Initial Service Inquiry and Quote
A customer calls a moving company to inquire about their services, provides basic details like origin/destination, and asks for a preliminary quote.
客户致电搬家公司咨询服务，提供始发地/目的地等基本信息，并要求初步报价。
On-site Survey and Detailed Estimate
A moving company representative visits the customer's home to assess the volume of items, discuss special handling needs, and provide a detailed, binding estimate.
搬家公司代表上门评估物品数量，讨论特殊搬运需求，并提供详细的、有约束力的报价。
Booking and Confirmation
The customer decides to book the moving service, confirming the date, time, agreed-upon services, and making any necessary deposit.
客户决定预订搬家服务，确认日期、时间、议定的服务，并支付必要的定金。
Discussing Packing Services and Materials
The customer clarifies whether the moving company will provide packing services, discusses the types of packing materials needed, and confirms who will do the packing.
客户明确搬家公司是否提供打包服务，讨论所需包装材料的类型，并确认由谁来打包。
Addressing Special Items and Insurance
The customer discusses moving large, fragile, valuable, or awkward items, inquires about insurance options for their belongings, and clarifies liability.
客户讨论搬运大型、易碎、贵重或笨重物品，咨询物品的保险选择，并明确责任。
Confirming Day-of Logistics and Payment
The customer calls to reconfirm the moving schedule, discuss access at both locations, parking arrangements, and the final payment method and timing.
客户致电再次确认搬家行程，讨论两边的出入、停车安排，以及最终的支付方式和时间。