Booking and Confirmation
The customer decides to book the moving service, confirming the date, time, agreed-upon services, and making any necessary deposit.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
book
To book means to reserve or schedule a service in advance, like booking a moving service. It's commonly used when making arrangements for events or services.
confirm
To confirm means to check and agree that information is correct. In conversations, it's polite to confirm details to avoid mistakes, such as dates or prices.
deposit
A deposit is a partial payment made upfront to hold or secure a service or item. It's often required for bookings like moving services to show commitment.
secure
To secure something means to make it certain or safe, like securing a booking by paying a deposit. It's useful in business contexts to ensure availability.
packing
Packing refers to the process of putting belongings into boxes or containers for transport, especially during a move. It's a key part of moving services.
disassembly
Disassembly means taking apart furniture or items to make them easier to move. The opposite is reassembly, which is putting them back together.
estimated
Estimated means an approximate or guessed amount, like an estimated total cost. It's used when exact figures aren't final, common in quotes for services.
Key Sentences
Important phrases to remember and practice
I'd like to go ahead and book your moving services for next month.
This sentence politely expresses the intention to reserve a service. 'Go ahead' means to proceed, making it a natural way to confirm a decision. Useful for booking appointments or services; it shows politeness and clarity.
Can you please confirm the date and time we agreed upon?
This is a polite request to verify details. 'Agreed upon' means something both parties have decided. It's useful in confirmations to ensure accuracy; the structure uses 'can you please' for courteous questions.
Yes, that's correct. And the service level was the full packing and moving service for a three-bedroom house, right?
This confirms information and seeks double-check. 'That's correct' agrees simply, and 'right?' tags a question for confirmation. Practical for verifying service details; teaches using 'and' to connect ideas smoothly.
A 20% deposit is required to secure the booking, which would be $300.
This explains a requirement clearly. 'Required' means necessary, and 'which would be' introduces the amount. Useful for discussing payments; the relative clause 'which' adds detail without a new sentence.
We can process that over the phone now or I can send you a secure payment link via email.
This offers options politely. 'Process' means to handle a payment, and 'via email' means through email. Great for service interactions; uses 'or' to present choices and shows flexibility.
I'll send you a confirmation email with all the details and the payment link immediately.
This promises quick action. 'Immediately' means right away, and 'with all the details' specifies content. Useful for reassuring customers; future tense 'I'll send' indicates commitment.
Is there anything else I can help you with today?
A standard closing question in customer service. It checks for more needs politely. Essential for ending conversations professionally; uses 'anything else' to invite additional requests.
You're welcome! We look forward to assisting you with your move.
This is a polite response to thanks, followed by positive anticipation. 'Look forward to' expresses excitement for future help. Perfect for service endings; teaches idiomatic expressions for goodwill.