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Moving Services

Discussing Packing Services and Materials

The customer clarifies whether the moving company will provide packing services, discusses the types of packing materials needed, and confirms who will do the packing.

Dialogue

Listen and follow along with the conversation

1
Customer (Female)
Hi, I'm calling to arrange moving services. I was wondering if your company provides packing services, or if we need to do all the packing ourselves?
2
Moving Specialist (Male)
Hello! Yes, we absolutely offer packing services. You have the option of doing it yourself, or we can handle everything for you. What are you looking for specifically?
3
Customer (Female)
That's great! My main concern is fragile items like dishes and glassware. Would you provide the special packing materials for those, like bubble wrap and sturdy boxes?
4
Moving Specialist (Male)
Yes, we provide all necessary packing materials, including specialized boxes for dishes, wardrobe boxes for clothes, and plenty of bubble wrap and packing paper. We ensure your fragile items are well-protected.
5
Customer (Female)
Excellent. And if we opt for your full packing service, does that mean your team will pack everything, or do we need to sort things out first?
6
Moving Specialist (Male)
With our full packing service, our team handles everything from start to finish. You don't need to sort or pre-pack; we'll carefully pack all your belongings, label boxes, and prepare them for transport.
7
Customer (Female)
That sounds like a huge relief. So just to confirm, if we go with the full service, your team will bring all the boxes, tape, and padding materials on moving day, right?
8
Moving Specialist (Male)
Absolutely. Our packing crew will arrive with all the necessary supplies and expertise. You won't need to worry about a thing when it comes to packing. We'll include the material cost in the overall quote.

Vocabulary

Essential words and phrases from the dialogue

packing services

Professional help to pack items safely before moving; useful when arranging a move to save time.

fragile

Easily broken or damaged; often used for items like glass that need careful handling during packing.

bubble wrap

A plastic sheet with air bubbles used to protect fragile items from breaking; common in moving and shipping.

sturdy

Strong and not easily damaged; describes boxes or materials that can hold heavy or delicate items securely.

pre-pack

To pack items in advance before the main moving day; helps organize but can be done by professionals too.

label

To attach a tag or write on something to identify its contents; important for easy unpacking after a move.

quote

An estimated price or cost for a service; often given in writing before agreeing to a moving job.

Key Sentences

Important phrases to remember and practice

I was wondering if your company provides packing services, or if we need to do all the packing ourselves?

This is a polite way to ask about options using 'I was wondering if' for indirect questions; useful for inquiring about services without being too direct.

Yes, we absolutely offer packing services. You have the option of doing it yourself, or we can handle everything for you.

Emphasizes agreement with 'absolutely' and presents choices with 'or'; good for customer service to show flexibility and reassurance.

My main concern is fragile items like dishes and glassware.

Expresses worry using 'main concern is' followed by examples with 'like'; helpful for stating priorities in discussions about needs.

We ensure your fragile items are well-protected.

Uses 'ensure' to promise safety and passive voice 'are well-protected'; common in service assurances to build trust.

If we opt for your full packing service, does that mean your team will pack everything?

Conditional question with 'if' and 'does that mean' for clarification; useful for confirming details in agreements.

Our team handles everything from start to finish.

Idiom 'from start to finish' means completely; simple present tense for describing service; great for explaining full processes.

So just to confirm, if we go with the full service, your team will bring all the boxes, tape, and padding materials on moving day, right?

Polite confirmation with 'just to confirm' and tag question 'right?'; ideal for double-checking details to avoid misunderstandings.