Confirming Day-of Logistics and Payment
The customer calls to reconfirm the moving schedule, discuss access at both locations, parking arrangements, and the final payment method and timing.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
reconfirm
To check or confirm information again to make sure it's correct. Use this when you want to verify details before an event, like a service appointment.
reference number
A unique code or ID used to identify your booking or account. It's important to have this when calling customer service to quickly find your information.
full-service move
A complete moving service where the company handles packing, transporting, and unpacking. This is useful when discussing types of moving help you need.
access
The way to enter or reach a place, like a door or path. In moving contexts, it refers to how easily movers can get to your items.
parking
The act of leaving a vehicle in a designated spot. Discuss this when planning logistics, like where trucks can stop during a move.
crew
A team of workers, especially for manual jobs like moving. Use this to refer to the group of people helping with a task.
inspect
To carefully check something for damage or completeness. After a move, you inspect items to ensure nothing is broken before paying.
portable terminal
A small, mobile device for processing card payments, like a card reader. Common in services where payment happens on-site.
preference
Your personal choice or liking for one option over another. Ask about this when discussing payment or service options.
Key Sentences
Important phrases to remember and practice
I'm calling to reconfirm the details for my move scheduled for next Tuesday, the 15th.
This is a polite way to start a call to verify information. Use it when you need to check appointment details. Note the structure: 'I'm calling to [purpose]' followed by specifics like date.
I wanted to double-check the access and parking at both locations.
'Double-check' means to verify twice for accuracy. This sentence is useful for confirming logistics in services. It's in past tense but used for current requests, common in polite inquiries.
We'll send a smaller vehicle if necessary for the pickup.
This shows conditional planning: 'if necessary' means only if needed. Useful for explaining adjustments in services. Helps learners practice future actions with conditions.
Regarding payment, what are the accepted methods, and when is the final payment due?
'Regarding' introduces a topic politely. This question pattern is great for asking about policies. 'Due' means when something must be paid. Use in business or service discussions.
The final payment is due upon completion of the service, after everything is unloaded and you've had a chance to inspect it.
This explains timing with 'upon' (immediately after) and sequence words like 'after.' Useful for understanding payment terms. Teaches relative clauses for detailed instructions.
Just let the crew know your preference.
'Let someone know' means to inform them. This is a simple, helpful phrase for giving instructions. Use it to guide others on choices, like in customer service scenarios.
Thanks for clarifying everything. I feel much better prepared now.
'Clarifying' means making something clear. This expresses gratitude and relief. Common closing in conversations; useful for showing appreciation after getting information.