Troubleshooting Wi-Fi Connection
The customer is having trouble connecting to the Wi-Fi despite having the password. They might ask a staff member for assistance or clarification on the connection process.
顾客即使有了密码也无法连接到Wi-Fi。他们可能会向工作人员寻求帮助或澄清连接过程。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
trouble
Trouble means a problem or difficulty, often used when something isn't working right, like 'I'm having trouble with my phone.' It's common in everyday complaints.
Trouble 意为问题或困难，常用于某事不正常工作时，比如 'I'm having trouble with my phone.'（我手机出问题了）。在日常抱怨中很常见。
password
A password is a secret word or code you enter to access something secure, like Wi-Fi. Say it as 'pass-wurd' and use it when logging in to networks.
密码是一个秘密单词或代码，你输入它来访问安全的东西，比如 Wi-Fi。以 'pass-wurd' 的方式发音，并在登录网络时使用它。
connect
To connect means to join or link something, like your device to the internet. It's useful for tech situations: 'I can't connect to the app.'
连接意味着将某物连接或链接起来，比如将您的设备连接到互联网。这在技术情况下很有用：“我无法连接到该应用。”
issue
An issue is a problem or concern. It's a polite way to ask about difficulties: 'What's the issue?' instead of 'What's wrong?' in professional settings.
issue 是一个问题或担忧。它是一种礼貌的方式来询问困难：在专业场合中使用“What's the issue?”而不是“What's wrong?”。
error message
An error message is a warning on a screen saying something went wrong, like 'Incorrect Password.' It's key for describing computer problems.
错误消息是屏幕上显示某事出错的警告，例如 'Incorrect Password.'。它对于描述计算机问题是关键的。
incorrect
Incorrect means wrong or not right. Use it for mistakes: 'The password is incorrect.' It's formal and common in tech error contexts.
Incorrect 意为错误或不正确。用于错误：'密码不正确。' 它正式且在技术错误上下文中常见。
network
A network is a system of connected devices for sharing information, like Wi-Fi. Say 'net-wurk' and use it when talking about internet access.
网络是一个用于共享信息的连接设备系统，比如 Wi-Fi。发音为 'net-wurk'，在谈论互联网访问时使用。
clarifying
Clarifying means making something clear or easier to understand. It's polite in explanations: 'Thanks for clarifying that for me.'
澄清意味着使某事变得清晰或更容易理解。在解释中这是礼貌的表达：‘谢谢你为我澄清这一点。’
关键句型
需要记住和练习的重要短语
Excuse me, I'm having a bit of trouble with the Wi-Fi.
This is a polite way to start asking for help. 'Excuse me' gets attention, and 'a bit of trouble' softens the complaint. Use it when you need assistance in public places like shops. Grammar: Present continuous 'I'm having' shows ongoing action.
这是开始请求帮助的礼貌方式。“Excuse me”吸引注意力，“a bit of trouble”缓和了抱怨。在商店等公共场所需要帮助时使用。语法：现在进行时“I'm having”表示正在进行的动作。
What's the issue you're seeing? Is it giving you an error message?
This shows how to ask for details politely. 'What's the issue' is neutral for problems, and the yes/no question helps diagnose. Useful for customer service. Grammar: Present continuous 'you're seeing' and 'it's giving' describe current situations.
这展示了如何礼貌地询问细节。'What's the issue' 对于问题来说是中性的，是/否问题有助于诊断。在客户服务中很有用。语法：现在进行时 'you're seeing' 和 'it's giving' 描述当前情况。
It keeps saying 'Incorrect Password' even though I've typed it in carefully multiple times.
This describes repeated problems clearly. 'It keeps saying' means it happens again and again, and 'even though' contrasts facts. Great for explaining tech frustrations. Grammar: Present continuous for repetition, 'even though' for contrast.
这清楚地描述了重复的问题。'It keeps saying'表示它反复发生，'even though'对比事实。非常适合解释技术挫败感。语法：现在进行时用于重复，'even though'用于对比。
Hmm, sometimes the network name can be a bit tricky.
'Hmm' shows thinking, and 'a bit tricky' means slightly difficult. Use this to acknowledge issues before suggesting solutions. It's casual and empathetic in conversations.
‘嗯’表示思考，‘有点棘手’意思是稍微困难。用于在建议解决方案前承认问题。在对话中，它随意且富有同理心。
Are you trying to connect to 'CoffeeBean_Guest' or 'CoffeeBean_Customer'?
This is a choice question to clarify options. Useful for troubleshooting by narrowing down possibilities. Grammar: 'Or' connects alternatives in questions.
这是一个选择题，用于澄清选项。有助于通过缩小可能性进行故障排除。语法：'Or' 在问题中连接备选方案。
Ah, that's it! 'CoffeeBean_Guest' is for internal use.
'Ah, that's it!' expresses realization. 'For internal use' means only for staff. Use this to explain restrictions politely. It's helpful in giving advice.
'啊，就是这样！' 表达的是突然领悟。'内部使用' 意味着仅供员工使用。用这个来礼貌地解释限制。它在给出建议时很有帮助。
Oh, I see! That makes sense. Thanks for clarifying!
This shows understanding and gratitude. 'That makes sense' means it's logical now. Use after explanations to end positively. Grammar: Exclamations add enthusiasm.
这显示了理解和感激。'That makes sense' 意思是现在合逻辑。用在解释后以积极结束。语法：感叹号增加热情。
No problem! Let me know if you're still having issues.
'No problem' means you're welcome casually. 'Let me know' invites further help. Useful for service interactions. Grammar: Imperative 'let me know' is polite for requests.
“No problem”是非正式的“不客气”意思。“Let me know”邀请进一步帮助。适用于服务互动。语法：祈使句“let me know”对请求是礼貌的。