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Emergency Appointment Request

紧急预约请求

Calling the clinic to request an urgent or emergency appointment for your pet due to a sudden illness or injury.

因宠物突发疾病或受伤,致电诊所请求紧急或加急预约。

对话

聆听并跟进对话

1
John (Male)
Hello, my name is John. I need to make an emergency appointment for my dog, Buster. He just collapsed and seems to be in a lot of pain.
您好,我叫约翰。我的狗巴斯特需要紧急预约。他刚倒下,看起来很痛。
2
Emily (Female)
Oh dear, I'm so sorry to hear that, John. What's Buster's breed and age, please? And how long ago did this happen?
哦,天哪,约翰,我很抱歉听到这个消息。请问巴斯特是什么品种,多大了?这种情况发生多久了?
3
John (Male)
He's a Golden Retriever, about 8 years old. This just happened about 15 minutes ago. He was fine, then suddenly yelped and fell over. He's breathing, but very shallowly.
他是一只金毛寻回犬,大约8岁。这事就发生在15分钟前。他本来还好好的,然后突然叫了一声就倒下了。他有呼吸,但是很浅。
4
Emily (Female)
Okay, John. We have an opening right now. Can you get him here within the next 20-30 minutes? Our address is 123 Oak Street.
好的,约翰。我们现在有个空档。您能在接下来的20-30分钟内把他带过来吗?我们的地址是橡树街123号。
5
John (Male)
Yes, absolutely! I'm leaving now. Is there anything I should do for him on the way? He's quite heavy.
是的,没问题!我这就出发。路上我需要为他做些什么吗?他很重。
6
Emily (Female)
Just try to keep him as comfortable and still as possible. Avoid feeding him anything. When you arrive, pull up to the front door, and someone will be out to help you bring him in. We'll be ready for you.
尽量让他保持舒适和安静。避免给他喂任何东西。您到达时,请把车停到前门,会有人出来帮您把他抱进来。我们会准备好等您。
7
John (Male)
Thank you so much, Emily. I really appreciate your help. We're on our way.
非常感谢您,艾米丽。我真的很感谢您的帮助。我们这就出发。
8
Emily (Female)
You're very welcome, John. Drive safely, and we'll see you shortly. If anything changes, please call us back immediately.
不客气,约翰。开车小心,很快就能见到您。如果情况有任何变化,请立即给我们回电话。

词汇

对话中的必备词汇和短语

emergency

A sudden and serious situation that needs immediate help, like a pet getting sick quickly.

一种突然且严重的情况,需要立即帮助,例如宠物突然生病。

appointment

A planned time to meet someone, such as booking a visit to the vet for your pet.

与某人会面的计划时间,例如为您的宠物预约兽医访问。

collapsed

Fell down suddenly, often because of weakness or illness, like a dog fainting.

突然倒下,通常由于虚弱或疾病,就像狗昏厥一样。

pain

A feeling of hurt or discomfort, which animals show by whining or not moving.

一种伤害或不适的感觉,动物通过呜咽或不动来表现。

breed

The type or variety of an animal, like Golden Retriever for a specific kind of dog.

动物的类型或品种,例如特定种类的狗的黄金猎犬。

yelped

Made a short, sharp cry of pain or surprise, commonly used for dogs barking suddenly.

发出了短促而尖锐的痛苦或惊讶的叫声,通常用于狗突然吠叫。

shallowly

In a way that is not deep, like breathing that is quick and light instead of full.

以一种不深的方式,就像呼吸快速而轻浅,而不是充分的。

comfortable

Feeling relaxed and without pain or worry, important for keeping a sick pet calm.

感觉放松且没有疼痛或担心,这对于保持生病的宠物平静很重要。

avoid

To stay away from or not do something, like not giving food to a sick animal.

避开某事或不做某事,比如不给生病的动物喂食。

关键句型

需要记住和练习的重要短语

I need to make an emergency appointment for my dog.

This is a direct way to request urgent help; use it when calling for a sudden pet issue. 'Make an appointment' is a common phrase for booking, and 'emergency' adds urgency.

这是请求紧急帮助的直接方式;当为突发宠物问题打电话时使用它。'Make an appointment'是预约的常用短语,'emergency'增加了紧急性。

He just collapsed and seems to be in a lot of pain.

Describes symptoms clearly; useful for explaining pet problems. 'Just' means very recently, and 'seems to be' softens the statement to show observation.

清晰描述症状;有助于解释宠物问题。'Just' 意思是非常最近,'seems to be' 软化陈述以显示观察。

What's Buster's breed and age, please?

A polite question to gather info; use in service calls. 'What's... please?' is a courteous way to ask, and it uses 'and' to connect two details.

一个礼貌的问题,用于收集信息;在服务调用中使用。'What's... please?' 是一种礼貌的询问方式,它使用 'and' 来连接两个细节。

This just happened about 15 minutes ago.

Gives timing of an event; helpful for emergencies. 'About' means approximately, and the structure reports recent facts simply.

提供事件的时间;对紧急情况有帮助。'About' 意思是大约,这种结构简单报告最近的事实。

We have an opening right now.

Offers an available slot; useful in scheduling. 'Opening' means free time, and 'right now' emphasizes immediacy for urgent situations.

提供一个可用时段;有助于安排日程。'Opening' 意思是空闲时间,'right now' 强调紧急情况的即时性。

Can you get him here within the next 20-30 minutes?

Asks about arrival time; practical for confirming logistics. 'Within' means before a limit, and 'the next' specifies future time range.

询问到达时间;用于确认物流很实用。'Within' 意为在限制之前,'the next' 指定未来的时间范围。

Just try to keep him as comfortable and still as possible.

Gives advice on care; use for instructions. 'As... as possible' is an idiom meaning to the best extent, and 'try to' suggests effort.

提供护理建议;用于指示。“As... as possible”是习语,意思是尽可能地,“try to”表示努力。

Drive safely, and we'll see you shortly.

A friendly closing; common in service talks. 'Drive safely' is a polite wish, and 'shortly' means soon, with 'and' connecting ideas.

友好的结束语;常见于服务对话中。'Drive safely' 是礼貌的祝愿,'shortly' 意思是很快,'and' 连接想法。