Reporting a Hacked Account
The user believes their social media account has been hacked or compromised by an unauthorized person, and they need to report it to the platform's support team for recovery.
用户认为其社交媒体账户已被未经授权的人盗用或入侵，需要向平台支持团队报告以进行恢复。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
hacked
When someone gains unauthorized access to your online account, often to steal information or post without permission. Use this word when reporting a security issue on social media.
当某人未经授权访问您的在线账户，通常是为了窃取信息或未经许可发布内容。在社交媒体上报告安全问题时使用这个词。
compromised
Means your account's security has been broken, allowing others to access it. It's a formal way to describe when your privacy or data is at risk.
意味着您的账户安全已被破坏，允许他人访问。这是描述您的隐私或数据面临风险时的一种正式说法。
log in
To enter your username and password to access an account. It's a common phrasal verb used daily for apps and websites.
输入您的用户名和密码以访问账户。这是应用程序和网站日常使用的常见短语动词。
feed
The main page on social media where you see updates, posts, and news from friends or followed accounts. Useful for describing what you see on platforms like Facebook or Twitter.
社交媒体的主页面，您可以在那里看到来自朋友或关注账户的更新、帖子和新闻。有助于描述您在 Facebook 或 Twitter 等平台上看到的内容。
security breach
An incident where someone's account or system is illegally accessed, breaking security rules. Use it in customer support to explain problems formally.
某人的账户或系统被非法访问，违反安全规则的事件。在客户支持中使用它来正式解释问题。
account recovery
The process to regain access to your account after it's been locked or hacked. It's a key phrase when contacting support for help.
在账户被锁定或被黑客入侵后重新获得账户访问权限的过程。这是联系支持寻求帮助时的关键短语。
verify identity
To prove that you are the real owner of the account, often by answering questions. Common in online support to prevent fraud.
为了证明您是账户的真正所有者，通常通过回答问题。在线支持中常见，以防止欺诈。
alternate email
A secondary email address used as a backup for account notifications. It's important to set one up for recovery purposes.
一个用作账户通知备份的辅助电子邮件地址。设置一个用于恢复目的很重要。
关键句型
需要记住和练习的重要短语
Hi, I need help. I think my account has been hacked.
This is a polite way to start a support conversation, using 'I think' to express suspicion softly. Useful for beginners to report urgent issues; the simple present perfect 'has been hacked' shows a recent action with ongoing effects.
这是开始支持对话的礼貌方式，使用‘I think’来柔和地表达怀疑。对初学者报告紧急问题很有用；简单的现在完成时‘has been hacked’显示了最近的行动及其持续的影响。
Can you please tell me what makes you believe your account was compromised?
A question from support to gather details, using 'what makes you believe' to ask for reasons. It's useful for customer service roles; note the past passive 'was compromised' for describing past events.
这是一个支持团队的问题，用于收集细节，使用 'what makes you believe' 来询问原因。它对客服角色很有用；注意过去被动语态 'was compromised' 用于描述过去事件。
I received an email about a password change I didn't make, and then I couldn't log in at all.
This explains symptoms of a hack using coordination with 'and' for multiple events. Practical for describing problems; 'couldn't log in' uses modal 'could' in negative past for inability.
这解释了使用 'and' 协调多个事件的黑客症状。用于描述问题很实用；'couldn't log in' 使用否定过去时态的模态动词 'could' 来表示无能。
That definitely sounds like a security breach.
An empathetic response acknowledging the issue, with 'definitely' for emphasis. Use it to confirm suspicions in conversations; 'sounds like' is a common idiom for opinions based on evidence.
一种共情回应，承认问题，用 'definitely' 强调。在对话中用于确认怀疑；'sounds like' 是基于证据的意见的常见习语。
Have you tried the 'Forgot Password' option?
A troubleshooting question using present perfect 'have you tried' for recent actions. Essential for tech support; it helps guide users step-by-step.
使用现在完成时‘have you tried’的故障排除问题，用于最近的行动。技术支持的必需品；它有助于逐步指导用户。
To verify your identity, can you tell me a recent activity on your account that only you would know?
This requests proof using infinitive 'to verify' for purpose. Useful in security contexts; 'that only you would know' is a relative clause specifying unique information.
这使用不定式 'to verify' 来请求证明目的。在安全上下文中很有用；'that only you would know' 是一个指定唯一信息的定语从句。
I'm initiating the recovery. Please keep an eye on your alternate email for further instructions.
Announces action with present continuous 'I'm initiating' for ongoing process, and imperative 'keep an eye on' as an idiom meaning 'watch carefully.' Practical for ending support calls positively.
使用现在进行时“I'm initiating”宣布行动，表示正在进行的进程，并使用祈使句“keep an eye on”作为习语，意为“仔细观察”。适用于以积极方式结束支持通话。