Forgotten Password and Locked Out
The user has forgotten their password and multiple unsuccessful attempts have led to their account being temporarily locked, requiring assistance from customer support.
用户忘记了密码，多次不成功的尝试导致账户被暂时锁定，需要客户支持的帮助。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
locked out
This means you cannot access your account because it has been temporarily blocked, often after too many wrong password tries. Use it when talking about account security issues.
这意味着您无法访问您的账户，因为它已被临时锁定，通常是在多次输入错误密码后发生的。在谈论账户安全问题时使用它。
username
The name you choose to identify yourself on a website or app. It's like a nickname for logging in.
您在网站或应用上选择用来识别自己的名称。类似于登录用的昵称。
email address
The full email like [email protected] used to sign up for accounts. It's important for verification.
用于注册账户的完整电子邮件，如 [email protected]。它对验证很重要。
password
A secret word or code you use to log in to your account. Keep it safe and don't forget it.
您用来登录帐户的秘密单词或代码。请妥善保管，不要忘记。
spaced on
An informal way to say 'forgot completely.' Use it casually when you blank on something like a password.
一种非正式说法，表示'完全忘记了'。当你对像密码这样的东西脑子一片空白时，随意使用。
failed login attempts
When you try to log in but enter the wrong information multiple times. This can trigger account locks for security.
当您尝试登录但多次输入错误信息时。这可能会出于安全原因触发账户锁定。
reset
To change or set a new password when you forget the old one. Common in tech support conversations.
当忘记旧密码时更改或设置新密码。在技术支持对话中常见。
spam folder
The place in your email where unwanted messages go. Check it if you don't see an important email.
您电子邮件中存放不需要消息的地方。如果看不到重要电子邮件，请检查它。
关键句型
需要记住和练习的重要短语
Hi, I need some help with my account. I seem to be locked out.
This is a polite way to start asking for customer support. 'Seem to be' softens the statement, showing uncertainty. Useful for beginning tech help requests.
这是开始请求客户支持的礼貌方式。'Seem to be' 柔化了陈述，显示出不确定性。用于开始技术帮助请求很有用。
Can you please confirm the username or email address associated with the account?
A professional question to verify identity. 'Associated with' means connected to. Use this in support roles to ensure security.
一个用于验证身份的专业问题。'Associated with' 意为 'connected to'。在支持角色中使用它来确保安全性。
I completely spaced on my password and after a few tries, it got locked.
Informal explanation of forgetting and the result. 'After a few tries' shows sequence. Great for describing personal problems casually.
对忘记及其结果的非正式解释。'After a few tries' 显示序列。非常适合随意描述个人问题。
It sounds like your account protection system activated after multiple failed login attempts.
Explains a situation empathetically. 'Sounds like' means 'it appears that.' Useful for customer service to show understanding.
用同理心解释情况。'Sounds like' 的意思是 '听起来像是'。在客户服务中用于显示理解很有用。
Is there a way to reset it and unlock my account at the same time?
Asks for a solution combining actions. 'At the same time' means simultaneously. Practical for seeking efficient help.
要求一个结合行动的解决方案。'同时'意味着同时进行。对于寻求高效帮助很实用。
I'll send a password reset link to the email address on file.
Promises action with details. 'On file' means stored in records. Common in support dialogues to guide the user.
承诺行动并提供细节。'On file' 意思是存储在记录中。在支持对话中常见，用于指导用户。
Please check your spam folder just in case.
Gives advice with caution. 'Just in case' means to be safe. Helpful reminder in email-related instructions.
谨慎给出建议。'以防万一'意味着为了安全。在电子邮件相关说明中是有帮助的提醒。
No, that's all for now. Thanks so much for your help!
Polite way to end a conversation. 'That's all' means nothing more. Shows gratitude, essential for positive interactions.
礼貌结束对话的方式。'到这里'意思是没有更多了。表达感激，这是积极互动的必需。