Troubleshooting over the Phone: Router Reset
The customer support representative guides the customer through basic troubleshooting steps, such as power cycling their modem and router, and checking cable connections.
客户支持代表指导客户进行基本的故障排除步骤，例如重启光猫和路由器，并检查电缆连接。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
troubleshooting
The process of finding and fixing problems, especially with technology like computers or internet. Use it when describing steps to solve technical issues.
查找和修复问题的过程，特别是与计算机或互联网等技术相关的问题。在描述解决技术问题步骤时使用。
modem
A device that connects your home to the internet service provider. It's like a gateway for internet access.
一种将您的家庭连接到互联网服务提供商的设备。它就像互联网访问的网关。
router
A device that shares the internet connection with multiple devices in your home, like phones and computers.
一种将互联网连接与家中多个设备（如手机和电脑）共享的设备。
unplug
To pull out a plug from an electrical socket to disconnect power. Commonly used in instructions for resetting devices.
从电插座中拔出插头以断开电源。在重置设备说明中常用。
stabilize
To become steady or fixed in place, often used for lights or signals that stop blinking and stay on.
变得稳定或固定在原地，通常用于停止闪烁并保持开启的灯光或信号。
power cable
The cord or wire that connects a device to electricity. It's essential for powering up modems and routers.
连接设备与电源的线缆。它对于为调制解调器和路由器供电至关重要。
关键句型
需要记住和练习的重要短语
Thank you for calling Technical Support. My name is Lisa. How may I help you today?
This is a polite greeting used by customer service reps to start a call. 'How may I help you' is formal and shows willingness to assist. Use it in professional phone conversations.
这是客服代表在开始通话时使用的礼貌问候语。'How may I help you'是正式的，显示出愿意协助的态度。在专业的电话交谈中使用它。
My internet isn't working at all.
A simple way to report a problem. 'Isn't working' uses the present continuous for ongoing issues. Useful when describing tech failures to support teams.
报告问题的一种简单方式。'Isn't working' 使用现在进行时来表示持续存在的问题。在向支持团队描述技术故障时很有用。
Let's try some basic troubleshooting.
Suggests starting with simple fixes. 'Let's try' invites collaboration. Great for guiding someone through problem-solving steps politely.
建议从简单的修复开始。'让我们试试'邀请合作。非常适合礼貌地指导某人完成问题解决步骤。
Can you please locate your modem and router for me?
A polite request for action. 'Can you please' softens the command. Use in instructions to ask someone to find or identify objects during help calls.
一种礼貌的行动请求。'Can you please' 使命令柔和。在帮助通话中，用于指示某人查找或识别物体。
Please unplug the power cable from both your modem and your router.
Clear imperative instruction. Uses 'please' for politeness. Common in tech support for resetting devices; follow with wait times for safety.
明确的命令式指示。使用 'please' 以示礼貌。在技术支持中用于重置设备常见；为安全起见，后续等待时间。
Wait for all the lights on the modem to come on and stabilize.
Describes a waiting step in troubleshooting. 'Come on' means turn on; 'stabilize' means become steady. Essential for explaining device boot-up processes.
描述了故障排除中的一个等待步骤。'Come on' 意思是打开；'stabilize' 意思是稳定。用于解释设备启动过程至关重要。
You're very welcome! I'm glad we could get that resolved for you.
A warm response to thanks. 'You're welcome' is standard; 'resolved' means fixed. Use at the end of successful help interactions to show satisfaction.
对感谢的温暖回应。'You're welcome' 是标准；'resolved' 意思是已修复。在成功的帮助互动结束时使用，以显示满意。