Troubleshooting over the Phone: Led Status Check
The customer is asked to describe the status of indicator lights on their modem/router to help diagnose the issue (e.g., solid green, blinking red).
客户被要求描述其光猫/路由器上指示灯的状态，以帮助诊断问题（例如，常亮绿灯，闪烁红灯）。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
modem
A device that connects your home to the internet service provider's network, often like a box with lights.
一种将您的家庭连接到互联网服务提供商网络的设备，通常像一个带有灯的盒子。
router
A device that shares the internet connection from the modem to your computers and phones in the home.
一种将调制解调器与家中计算机和手机共享互联网连接的设备。
indicator lights
Small lights on electronic devices that show if something is working, like power or connection status, by color and pattern.
电子设备上的小灯，用于通过颜色和图案显示设备是否正常工作，例如电源或连接状态。
solid
Used to describe a light that is steadily on without flashing, meaning it's stable or active.
用于描述一种没有闪烁、稳定亮着的灯，意思是它处于稳定或激活状态。
blinking
When a light flashes on and off repeatedly, often indicating activity or a problem.
当灯光反复开和关时，通常表示活动或问题。
diagnose
To examine and identify the cause of a problem, like checking why the internet isn't working.
检查并识别问题的原因，例如检查互联网为什么无法工作。
connection
The link or signal that allows your device to access the internet; it can be lost or weak.
允许您的设备访问互联网的链接或信号；它可能会丢失或变弱。
technician
A skilled worker who comes to fix technical issues, like internet or phone problems at home.
一位熟练工人，来修理技术问题，比如家里的互联网或电话问题。
关键句型
需要记住和练习的重要短语
Hi, I'm calling because my internet connection isn't working at all.
This is a polite way to start a call reporting a problem; use 'because' to explain the reason, and 'isn't working at all' to emphasize it's completely broken.
这是报告问题时打电话的礼貌方式；使用 'because' 来解释原因，并使用 'isn't working at all' 来强调它完全坏了。
Can you tell me what the indicator lights on your modem and router look like right now?
A useful question for getting details during troubleshooting; 'Can you tell me' is polite for requests, and 'look like' asks for a visual description.
这是一个在故障排除过程中获取细节的有用问题；'Can you tell me' 是请求的礼貌表达，'look like' 是询问视觉描述。
On the modem, the Power light is solid green, the DSL light is blinking red, and the Internet light is off.
This sentence describes device status clearly; use 'is + adjective/color' for each light, and 'and' to connect items in a list for easy understanding.
这个句子清晰地描述了设备状态；对每个指示灯使用 'is + 形容词/颜色'，并使用 'and' 连接列表中的项目以便于理解。
That tells me the modem isn't establishing a proper connection with our network.
Explains a conclusion from observations; 'That tells me' means 'this information indicates,' and 'isn't establishing' uses present continuous for ongoing actions or states.
解释从观察得出的结论；'That tells me' 意思是 'this information indicates'，而 'isn't establishing' 使用现在进行时来表示正在进行的动作或状态。
Based on the blinking red DSL light, it indicates a line issue.
This shows how to give a diagnosis; 'Based on' introduces evidence, and 'indicates' means 'shows or suggests,' useful for explaining causes.
这展示了如何给出诊断；'Based on'引入证据，'indicates'意思是'显示或建议'，用于解释原因很有用。
I'll need to schedule a technician to come out and inspect it.
A practical sentence for next steps; 'I'll need to' expresses necessity, and 'come out' is an idiom meaning 'visit your location' for service.
一个用于下一步的实用句子；'I'll need to' 表示必要性，'come out' 是一个习语，意思是为服务'访问您的位置'。