Scheduling a Technician Visit
After remote troubleshooting fails, the customer service representative schedules a technician to visit the customer's home to investigate and fix the internet issue.
远程故障排除失败后，客户服务代表安排技术人员上门拜访客户解决网络问题。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
dispatch
To send someone or something to a place quickly, often for service or help, like sending a technician to fix a problem.
快速地将某人或某物发送到某个地方，通常是为了提供服务或帮助，例如派遣技术人员来修理问题。
troubleshooting
The process of finding and fixing problems, especially with technology like internet connections.
查找并修复问题的过程，特别是与互联网连接等技术相关的问题。
urgent
Something that needs immediate attention because it's important and can't wait, like a work-related internet outage.
需要立即关注的事物，因为它很重要且不能等待，例如与工作相关的互联网中断。
time window
A specific period of time available for something to happen, such as a slot for a visit.
一段可供某事发生的特定时间，例如访问的时段。
slots
Available time periods or openings in a schedule, like morning or afternoon appointments.
日程中可用的时间段或空位，例如上午或下午的预约。
schedule
A plan or timetable showing when things will happen, such as checking availability for a service.
一个显示事情何时发生的计划或时间表，例如检查服务的可用性。
opening
An available spot or time in a busy schedule, like a free afternoon slot for a technician.
在繁忙日程中的可用位置或时间，就像技术人员的一个空闲下午时段。
confirmation
A message or proof that something has been arranged or received, often sent by text or email.
证明某事已安排或收到的一条消息，通常通过短信或电子邮件发送。
sorted
British English slang for fixed or resolved, meaning the problem will be taken care of.
英国英语俚语，表示已修复或解决，意思是问题将被处理。
关键句型
需要记住和练习的重要短语
Since our remote troubleshooting hasn't resolved the issue, it seems we'll need to dispatch a technician to your location.
This sentence uses 'since' to explain a reason and 'it seems' for a polite suggestion. It's useful for customer service to explain next steps when initial fixes fail.
这个句子使用 'since' 来解释原因，以及 'it seems' 来进行礼貌的建议。它在客服中用于解释初始修复失败时的下一步很有用。
My internet's completely out, and I work from home, so it's quite urgent.
This uses 'and' and 'so' to connect reasons and results, with contractions like 'it's' for natural speech. Useful for explaining why a problem needs quick attention.
这使用了 'and' 和 'so' 来连接原因和结果，使用像 'it's' 这样的缩写来实现自然的口语。用于解释为什么问题需要快速关注很有用。
I understand completely. What's the best time window for a technician to visit?
A polite empathy phrase followed by a question using 'what's the best' to ask for preferences. Great for service reps to show understanding and gather info.
一个礼貌的共情短语，后跟一个使用 'what's the best' 来询问偏好的问题。非常适合服务代表显示理解并收集信息。
Let me check the schedule for you.
This is a helpful phrase with 'let me' to offer assistance politely. Common in service calls to show you're actively helping by looking up information.
这是一个有用的短语，使用 'let me' 来礼貌地提供帮助。在服务电话中很常见，用于显示您正在积极帮助查找信息。
Would that work for you?
A yes/no question using 'would' for politeness to confirm suitability. Useful in scheduling to ensure the option fits the customer's needs.
使用 'would' 来礼貌地确认适合程度的 yes/no 问题。在安排日程时有用，以确保选项符合客户的需求。
The technician will give you a call approximately 30 minutes before their arrival.
Future tense with 'will' to promise an action, and 'approximately' for estimates. Helpful for reassuring customers about what to expect next.
使用将来时 'will' 来承诺行动，并用 'approximately' 表示估算。有助于向客户保证接下来会发生什么。
You'll also receive an SMS confirmation shortly with the details.
Uses future 'will' and 'shortly' for soon. This sentence provides clear follow-up info, useful for ending service interactions professionally.
使用未来的 'will' 和 'shortly' 表示“很快”。这个句子提供清晰的后续信息，有助于专业地结束服务互动。
Is there anything else I can assist you with today?
A closing question with 'can' for offers of help. Standard in customer service to check for more needs before ending the call.
使用'can'的结束问题，用于提供帮助。在客服中标准，用于在结束通话前检查更多需求。