Follow-up Call After Service
The service provider calls the customer to confirm if the internet service has been restored and if they are satisfied with the repair.
服务提供商致电客户，确认网络服务是否已恢复，以及客户是否对维修服务满意。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
follow up
To check on something after an initial action, like calling to see if a problem is fixed. Useful in customer service situations.
在初始行动后检查某事，比如打电话查看问题是否已修复。在客户服务情况下很有用。
technician
A person skilled in repairing technical equipment, like internet or electronics. Common in service calls.
熟练修理技术设备的人，例如互联网或电子产品。在服务呼叫中常见。
resolve
To solve or fix a problem successfully. Often used when talking about issues being handled.
成功地解决或修复问题。通常用于谈论问题正在被处理时。
satisfied
Feeling pleased or content with something, like a service. Used to express approval in feedback.
对某事感到高兴或满足，比如服务。在反馈中用来表达认可。
professional
Showing skill and seriousness in work, like being polite and knowledgeable. A compliment in job reviews.
在工作中展示技能和认真态度，比如礼貌和知识渊博。在工作评估中是赞美之词。
efficient
Doing something quickly and effectively without waste. Describes good service that saves time.
快速有效地做事，没有浪费。描述节省时间的优质服务。
positive feedback
Good comments or praise about something. Helpful for improving services or motivating workers.
对某事物的好评或赞扬。有助于改善服务或激励员工。
hesitate
To pause or feel unsure before doing something. In this context, 'don't hesitate' means contact us anytime without worry.
在做某事之前停顿或感到不确定。在这种情况下，'不要犹豫'意味着随时与我们联系，无需担心。
关键句型
需要记住和练习的重要短语
I'm calling to follow up on your recent internet repair.
This introduces the purpose of a follow-up call politely. Useful for customer service; it shows care and uses 'follow up on' to mean checking progress. Practice for phone conversations.
这礼貌地介绍了跟进电话的目的。有助于客服；它显示了关心，并使用‘follow up on’来表示检查进度。在电话对话中练习。
Everything seems to be running smoothly now.
Expresses that things are working well without issues. 'Running smoothly' is an idiom for normal operation. Great for updates on repairs; simple present tense for current state.
表示事情在没有问题的情况下顺利进行。'Running smoothly' 是正常运转的习语。非常适合维修更新的更新；简单现在时用于当前状态。
The internet connection is stable, and I haven't experienced any more drops.
Describes a reliable connection without interruptions. 'Stable' means steady; present perfect 'haven't experienced' shows no recent problems. Useful for reporting tech issues.
描述了一个可靠的连接，没有中断。'Stable' 意思是稳定的；现在完成时 'haven't experienced' 表示没有最近的问题。有助于报告技术问题。
Were you satisfied with the service you received?
Asks for feedback on quality. Past simple 'were' and 'received' refer to completed service. Polite way to gauge customer happiness in surveys or calls.
询问质量反馈。过去简单时 'were' 和 'received' 指已完成的服务。在调查或电话中礼貌地评估客户满意度的方式。
Your technician was very professional and efficient.
Gives positive praise using adjectives. Past tense 'was' for a specific event. Helpful for compliments; shows how to describe good work clearly.
使用形容词给出积极的赞扬。过去时 'was' 用于特定事件。有助于赞美；展示如何清晰描述优秀的工作。
I'll make sure to pass that along to him and his supervisor.
Promises to share feedback. 'Pass along' means relay information; future 'I'll make sure' shows commitment. Use this to acknowledge thanks in service talks.
承诺分享反馈。'Pass along' 意思是转达信息；将来时 'I'll make sure' 显示承诺。在服务对话中用此来承认感谢。
Is there anything else we can assist you with?
Offers more help politely. Question form invites response; 'assist with' means help regarding something. Standard closing in customer service to ensure satisfaction.
礼貌地提供更多帮助。问句形式邀请回应；'assist with' 意为针对某事的帮助。客服中确保满意的标准结束语。
Please don't hesitate to contact us if you experience any further issues.
Encourages future contact without delay. Imperative 'don't hesitate' with conditional 'if' for possible problems. Useful ending for support calls to build trust.
鼓励未来不延误的联系。祈使语“don't hesitate”与条件“if”用于可能的问题。用于支持通话构建信任的有用结尾。