Requesting a Payment Extension
A customer is unable to pay their bill by the due date and calls to request a payment extension or discuss payment plan options.
客户无法在到期日之前支付账单，致电申请延期付款或讨论分期付款方案。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
utility bill
A bill for services like electricity, water, or gas that you receive from a company. It's useful when talking about household expenses.
来自公司的水、电或燃气等服务的账单。在谈论家庭开支时很有用。
due date
The specific date by which you must pay a bill or complete a task. Remember to check this to avoid late fees.
必须支付账单或完成任务的具体日期。请记住检查此日期以避免滞纳金。
payment extension
A request for more time to pay a bill. Use this phrase politely when you can't pay on time.
请求更多时间支付账单。当您无法按时支付时，请礼貌地使用此短语。
account number
A unique code that identifies your customer account with a company. Always provide it accurately when calling for help.
一个唯一代码，用于识别您在公司中的客户账户。在寻求帮助时致电，请始终准确提供它。
payment plan
An arrangement to pay a bill in smaller amounts over time. It's helpful for managing large bills without full payment at once.
一种分期支付账单的安排。有助于管理大额账单，而无需一次性全额支付。
confirmation email
An email sent to verify that a request or change has been processed. Check your inbox after making arrangements.
发送的电子邮件，用于验证请求或更改已处理。在做出安排后，请检查您的收件箱。
关键句型
需要记住和练习的重要短语
I'm afraid I won't be able to pay it by the due date.
This is a polite way to explain a problem with payment. 'I'm afraid' softens the message to sound less direct. Use it when requesting help with bills.
这是解释支付问题的一种礼貌方式。'I'm afraid' 使信息柔和，听起来不那么直接。在请求账单帮助时使用。
Could you please provide your account number so I can look up your details?
A customer service request for information. 'Could you please' is a polite way to ask for something. It's useful in professional calls to get details quickly.
一个请求信息的客户服务请求。'Could you please' 是一种礼貌地请求某事的方式。在专业通话中，用于快速获取详细信息很有用。
I was hoping to request a payment extension, or perhaps discuss setting up a payment plan.
This expresses a hope or suggestion politely. 'Or perhaps' offers alternatives. Use this structure to propose options without being demanding.
这礼貌地表达了希望或建议。'或者或许'提供了备选方案。使用这种结构来提出选项，而不显得强求。
What date would you ideally be able to make the payment?
A question to find a suitable solution. 'Ideally' means in the best-case scenario. It's helpful in negotiations to understand the customer's needs.
这是一个为了找到合适解决方案的问题。'Ideally' 意味着在最佳情况下。它在谈判中帮助理解客户的需求。
I think I could manage it by the end of next month, say, the 30th?
Suggesting a timeline with 'I think I could manage it' shows possibility. 'Say' means 'for example.' Use this to propose a specific date flexibly.
用‘I think I could manage it’来建议时间表显示可能性。‘Say’意思是‘例如’。用这个来灵活地提出具体日期。
Is there anything else I can assist you with today?
A standard closing question in customer service. It checks for more needs. Use it to end conversations politely and offer further help.
这是客户服务中的标准结束问题。它检查是否有更多需求。使用它来礼貌地结束对话并提供进一步帮助。