Setting Up New Service
A new resident or business owner calls the utility company to initiate water, electricity, or gas service at a new address.
新居民或企业主致电公用事业公司，在新地址开通水、电或燃气服务。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
utility
Public services like water, electricity, or gas provided by a company or government. In this dialogue, it refers to the City Utility Department handling these services.
公司或政府提供的诸如水、电或气等公共服务。在本次对话中，它指的是处理这些服务的城市公用事业部门。
set up
To arrange or start something new, like a service. Here, it's used for starting water and electricity at a new place.
安排或启动新事物，比如服务。这里用于在新地方启动水电。
address
The full location of a place, including street, city, and zip code. It's important for delivering services correctly.
一个地方的完整位置，包括街道、城市和邮政编码。对于正确交付服务很重要。
zip code
A short code of numbers used in addresses to help sort mail and services in the US. It's like a postal code in China.
一种用于地址的短数字代码，帮助在美国分拣邮件和服务。它类似于中国的邮政编码。
residential
Related to homes or apartments where people live, not businesses. Opposite of commercial.
与人们居住的房屋或公寓相关，而不是商业。商业的对立面。
commercial
Related to businesses or offices, not homes. Used to distinguish the type of property for service setup.
与企业或办公室相关，而不是住宅。用于区分财产类型以设置服务。
security deposit
A refundable amount of money paid upfront to cover possible unpaid bills. Common in the US for new utilities to build trust.
预先支付的可退还金额，用于覆盖可能的未付账单。在美国，新公用事业服务常用此方式建立信任。
关键句型
需要记住和练习的重要短语
How may I help you?
This is a polite greeting used by customer service to offer assistance. It's useful when answering calls. 'May I' is a formal way to ask permission, common in professional settings.
这是一个客服用于提供帮助的礼貌问候语。在接听电话时很有用。“May I”是一种正式的请求许可方式，在专业环境中很常见。
I'm calling to set up new water and electricity service at a new address.
This states the purpose of the call clearly. Useful for beginning phone conversations with companies. 'I'm calling to' is a common pattern for explaining why you're phoning.
这清楚地说明了通话的目的。用于开始与公司的电话对话很有用。“I'm calling to”是一种常见的模式，用于解释打电话的原因。
Could you please provide the full service address, including the zip code?
A polite request for information. 'Could you please' makes it courteous. This sentence is practical for asking details in service inquiries; 'including' adds specifics.
一个礼貌的信息请求。“Could you please”使其礼貌。这个句子在服务咨询中询问细节很实用；“including”添加了具体细节。
What date would you like the service to begin?
Asks for a preferred start date using 'would you like' for politeness. Useful in scheduling services. The structure 'What + noun + would you like + infinitive' is a common question pattern.
使用 'would you like' 来礼貌地询问首选开始日期。在安排服务时很有用。'What + 名词 + would you like + 不定式' 是一种常见的问句结构。
Is this for a residential or commercial property?
Clarifies the type of location with 'or' for choices. Practical for utility calls to determine rates. It's a yes/no question with alternatives, helping avoid misunderstandings.
使用 'or' 澄清位置类型以供选择。实用于公用事业电话以确定费率。它是一个带有备选方案的 yes/no 问题，有助于避免误解。
I'll need your full name, a contact number, and your Social Security number for identity verification.
Requests personal details professionally. 'I'll need' is direct but polite in service contexts. Useful for verification; lists items with commas and 'and' for multiple requests.
专业地请求个人信息。'I'll need' 在服务语境中直接但礼貌。有助于验证；用逗号和 'and' 列出多个请求项。