Changing Payment Method/Due Date
A customer calls to update their payment information, set up automatic payments, or request a change to their bill's due date.
客户致电更新他们的付款信息，设置自动付款，或请求更改账单的到期日。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
utility bill
A bill for services like electricity, water, or gas that you use at home. In this dialogue, Sarah is calling about her utility bill to make changes.
用于家庭的电力、水或燃气等服务的账单。在这个对话中，Sarah 打电话是为了修改她的公用事业账单。
payment method
The way you choose to pay for something, like by check, credit card, or automatic bank transfer. Sarah wants to change hers from check to automatic payments.
您选择支付某物的方式，例如通过支票、信用卡或自动银行转账。Sarah 想将她的从支票改为自动付款。
due date
The specific day by which you must pay a bill to avoid late fees. Sarah asks to adjust it from the 10th to the 25th of the month.
必须在该具体日期前支付账单以避免滞纳金。Sarah 请求将其从每月10日调整到25日。
account number
A unique number that identifies your bank or utility account. It's used for verification and setting up payments, like the one Sarah provides.
一个独特的数字，用于识别您的银行或公用事业账户。它用于验证和设置付款，例如Sarah提供的那个。
automatic payments
A system where money is automatically taken from your bank account to pay bills on time. It's convenient and helps avoid forgetting payments.
一种系统，会自动从您的银行账户中扣除资金以按时支付账单。它方便且有助于避免忘记付款。
routing number
A nine-digit code that identifies your bank branch in the US. It's needed for electronic transfers, as Sarah gives it to set up payments.
一个九位数的代码，用于标识美国银行的分支机构。它用于电子转账，因为Sarah会提供它来设置付款。
billing cycle
The period of time, usually a month, over which your usage is measured and billed. Changing the due date might affect this cycle.
通常为一个月的时期间，您使用情况在此期间测量和计费。更改到期日期可能会影响此周期。
confirmation email
An email sent to confirm that a change or request has been processed. John mentions Sarah will receive one within 24 hours.
一封发送以确认变更或请求已处理的电子邮件。John提到Sarah将在24小时内收到一封。
关键句型
需要记住和练习的重要短语
I'd like to change my payment method and inquire about adjusting my due date.
This is a polite way to state your request at the beginning of a call. 'I'd like to' is a common polite expression for making requests, and 'inquire about' means to ask for information. Use it when calling customer service to explain your needs clearly.
这是打电话开头礼貌地表达请求的方式。“I'd like to”是提出请求的常见礼貌表达，“inquire about”意思是询问信息。在致电客服时使用它来清楚地解释您的需求。
Can you please provide your account number for verification?
This sentence asks for personal information to confirm identity, common in customer service. 'For verification' explains the purpose, making it professional. Use it when you need to check details securely.
这句话是为了确认身份而请求个人信息，在客服中很常见。'For verification'解释了目的，使其专业。需要在安全地检查细节时使用它。
I currently pay by check, but I'd like to set up automatic payments from my bank account.
Here, 'currently' means 'at the present time,' and 'but' shows contrast between old and new methods. This pattern is useful for explaining changes. Use it to describe switching payment options.
这里，“currently”意为“目前”，“but”显示旧方法与新方法之间的对比。这种模式有助于解释变化。使用它来描述切换支付选项。
To set up automatic payments, I'll need your bank name, account number, and routing number.
This lists required information clearly with 'and' for the final item. 'I'll need' is a polite way to request details. It's practical for service reps or when asking for info in similar situations.
这清楚地列出了所需信息，最后一项使用 'and'。'I'll need' 是一种礼貌地请求细节的方式。它适用于服务代表或在类似情况下询问信息。
Changing the due date is usually possible, but it might affect your next billing cycle.
This uses 'usually' for general possibility and 'but' to add a warning. 'Might affect' expresses potential impact. Use this structure to give helpful advice with possible limitations.
这使用 'usually' 表示一般可能性，并用 'but' 添加警告。'Might affect' 表达潜在影响。使用这种结构来提供有帮助的建议，同时带有可能的限制。
You'll receive a confirmation email within 24 hours detailing these changes.
Future tense 'You'll receive' informs about what will happen next. 'Detailing' means 'explaining in detail.' This is useful for ending calls by confirming next steps.
将来时 'You'll receive' 告知接下来会发生什么。'Detailing' 意思是 '详细解释'。这对于通过确认下一步来结束通话很有用。
Is there anything else I can assist you with today?
A standard closing question in customer service to check for more needs. 'Assist you with' is formal for 'help.' Use it to show good service and invite further questions.
这是客服中标准的结束问句，用于检查是否有更多需求。'Assist you with' 是 'help' 的正式说法。使用它来展示良好的服务并邀请进一步提问。
No, that's all for now. Thank you again.
This politely ends the conversation. 'That's all' means no more issues, and repeating 'thank you' shows appreciation. Use it when you're done with a call.
这礼貌地结束了对话。'That's all' 意味着没有更多问题，重复 'thank you' 表示感谢。在通话结束时使用。