Utility Bill Inquiry
Calling utility companies to understand billing, report issues, or set up new service
致电公用事业公司了解账单、报告问题或设置新服务
情境
选择 6 个对话s 进行练习
Understanding a High Bill
A customer calls the utility company because their latest bill is significantly higher than usual and they want to understand why.
客户致电公用事业公司，因为他们最近的账单比平时高出许多，他们想了解原因。
Disputing a Charge
A customer believes there's an incorrect charge on their bill, such as a service they didn't use or an overcharge, and wants to dispute it.
客户认为他们的账单上有一笔错误的费用，例如他们未使用的服务或多收了费用，并希望提出异议。
Reporting a Service Outage
A customer calls to report an issue with their service, such as a power outage, water leak, or gas smell, and needs assistance.
客户致电报告他们的服务问题，例如停电、漏水或煤气味，需要协助。
Setting Up New Service
A new resident or business owner calls the utility company to initiate water, electricity, or gas service at a new address.
新居民或企业主致电公用事业公司，在新地址开通水、电或燃气服务。
Changing Payment Method/Due Date
A customer calls to update their payment information, set up automatic payments, or request a change to their bill's due date.
客户致电更新他们的付款信息，设置自动付款，或请求更改账单的到期日。
Requesting a Payment Extension
A customer is unable to pay their bill by the due date and calls to request a payment extension or discuss payment plan options.
客户无法在到期日之前支付账单，致电申请延期付款或讨论分期付款方案。