Telecom Service Changes

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Calling the phone company to upgrade or downgrade service plans, discussing options and pricing

Start with lesson 1
6 lessons
  1. Upgrading Data PlanA customer calls to inquire about and upgrade their current mobile data plan to a higher tier due to increased usage, discussing available options and costs.
  2. Downgrading Internet SpeedA customer contacts the service provider to downgrade their home internet speed, explaining they no longer need the current high speed and wish to reduce their monthly bill.
  3. Adding an International Calling PackageA customer wishes to add an international calling package to their existing phone plan because they frequently call family overseas, inquiring about destinations and pricing.
  4. Troubleshooting Service Before ChangingA customer calls to discuss service changes but first needs to troubleshoot an existing issue (e.g., slow internet, dropped calls) before making a decision on upgrading or downgrading.
  5. Inquiring About Promotional BundlesA customer calls to ask about current promotional bundles that combine different services (e.g., internet, TV, mobile) to see if they can get a better deal by changing their current individual plans.
  6. Confirming Service Change & ChargesAfter discussing options, a customer calls back or is called by the company to confirm the details of their requested service change, including new monthly charges and effective dates.