Gathering Key Information

对话10

词汇6

• available可用

  Means someone is free to talk or can be reached right now. Use it when asking if a person is ready for a call, like 'Is he available?'

  意味着某人现在有空聊天或可以立即联系。用于询问某人是否准备好接电话，例如 '他可用吗？'

• out of the office不在办公室

  An idiom meaning someone is not at work or their desk at the moment, often because they are away or in a meeting. It's polite for professional settings.

  一个习语，意思是某人目前不在工作场所或办公桌，通常是因为外出或开会。在专业环境中是礼貌的表达。

• rescheduled重新安排的

  Means to change the time or date of an event, like a meeting, to a new one. Useful for business or planning talks.

  意味着将事件的时间或日期更改为新的，例如会议。有助于商业或规划讨论。

• urgent紧急

  Describes something that needs quick attention or action because it's important. Say it to show priority, like 'It's urgent, please call back soon.'

  描述需要快速关注或行动的事物，因为它很重要。说出来以显示优先级，例如‘这是紧急的，请尽快回电。’

• call back回电

  A phrasal verb meaning to return a phone call later. Common in phone conversations when someone can't talk right away.

  一个短语动词，意思是稍后回电话。在电话交谈中常见，当某人无法立即通话时。

• you're welcome不客气

  A polite response to 'thank you.' It's a standard way to acknowledge help or thanks in English conversations.

  对‘谢谢’的礼貌回应。这是英语对话中认可帮助或感谢的标准方式。

重点句子7

1. 1

   How can I help you?

   我能如何帮助您？

   This is a polite opening question when answering the phone in a professional setting. It shows you're ready to assist and invites the caller to explain their needs. Use it at the start of calls.

   这是专业环境中接听电话时的一个礼貌的开场问题。它表明您已准备好提供帮助，并邀请来电者解释他们的需求。在通话开始时使用。

2. 2

   I'm afraid Peter is out of the office right now.

   很抱歉，彼得现在不在办公室。

   A gentle way to say someone is unavailable. 'I'm afraid' softens bad news politely. Useful for informing callers without being direct or rude.

   一种委婉地说某人不可用的方式。'I'm afraid' 礼貌地缓和坏消息。用于在不直接或粗鲁的情况下告知来电者。

3. 3

   Can I take a message for him?

   我可以为他留个消息吗？

   Offers to record information for the absent person. This sentence uses 'can I' for polite requests and is essential in message-taking scenarios to keep the conversation going.

   主动提出为缺席的人记录信息。这个句子使用 'can I' 来表示礼貌的请求，在留言场景中非常重要，可以保持对话继续。

4. 4

   Could you tell him that our meeting has been rescheduled?

   你能告诉他我们的会议已经重新安排了吗？

   A polite request using 'could you' for formality. It relays important details like changes in plans. Great for business English to ask someone to pass on information.

   使用 'could you' 的礼貌请求，用于正式场合。它传达了重要细节，如计划变更。非常适合商务英语中要求某人传递信息。

5. 5

   Is there anything else?

   还有什么别的吗？

   Checks if the caller has more to say before ending. It's a useful closing question in service situations to ensure you've covered all points and shows good listening skills.

   检查来电者是否在结束前还有更多要说。这是服务情境中一个有用的结束问题，确保您已涵盖所有要点，并展示良好的倾听技能。

6. 6

   So, Peter needs to call you back urgently at 555-0123. Is that correct?

   所以，Peter 需要紧急在 555-0123 回电给你。那正确吗？

   This repeats key details for confirmation, using 'so' to summarize and 'is that correct?' to verify accuracy. Important for avoiding mistakes when taking messages; practice paraphrasing for clarity.

   这重复了关键细节以供确认，使用 'so' 来总结，并用 'is that correct?' 来验证准确性。在记录消息时避免错误很重要；练习改述以求清晰。

7. 7

   You're welcome. I'll make sure he gets the message as soon as he's back.

   不客气。我会确保他一回来就收到消息。

   Responds to thanks and reassures the caller. 'You're welcome' is idiomatic politeness, and the promise builds trust. Use at the end of helpful phone interactions.

   回应感谢并安慰来电者。'不客气'是惯用礼貌表达，承诺建立信任。在有帮助的电话互动结束时使用。