Offering to Take a Message
After informing the caller of the person's unavailability, you proactively offer to take a message on their behalf, asking if there's anything you can help with or convey.
告知来电者想找的人不在后，你主动提出可以代为留言，询问是否有需要转达或能提供帮助的事项。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
available
Means someone is free to talk or meet. Opposite of 'unavailable' when a person can't answer the phone right now. Use it in phone calls: 'Is John available?'
表示某人可以自由交谈或见面。与“unavailable”相反，后者表示某人现在无法接电话。在电话中使用：“John可用吗？”
take a message
To write down important information from a caller for someone who isn't there. Common in office or home phone situations: 'Can I take a message?'
为不在场的人记下来电者的重要信息。在办公室或家用电话情况下常见：‘我可以帮你留个口信吗？’
stepped out
Means someone has left the room or office for a short time, like for a break or quick errand. Polite way to say 'gone out briefly': 'He's stepped out, but he'll be back soon.'
意思是某人暂时离开了房间或办公室，比如休息或快速办事。礼貌地说“短暂外出”：'他暂时离开了，但很快就会回来。'
deadline
The last date or time by which a task must be finished. Useful in work contexts: 'What's the deadline for this report?'
任务必须完成的最晚日期或时间。在工作环境中很有用：'这份报告的截止日期是什么？'
moved up
To change a date or event to an earlier time. In business: 'The meeting has been moved up to Monday.' Opposite of 'pushed back.'
将日期或事件更改为更早的时间。在商业中：“会议已提前到周一。” 与“推迟”或“pushed back”相反。
got it
Informal way to say 'I understand' or 'I've noted it down.' Use in conversations to confirm: 'The deadline is Friday. Got it?'
非正式地说“我理解”或“我记下来了”的方式。在对话中用于确认：“截止日期是星期五。明白了吗？”
make sure
To ensure something happens or is done correctly. Polite in promises: 'I'll make sure he gets the message.'
确保某事发生或正确完成。在承诺中礼貌：'我会确保他收到消息。'
关键句型
需要记住和练习的重要短语
Hello, this is Sarah. Michael isn't available right now. Can I take a message for him?
This is a polite phone greeting when answering for someone else. 'Isn't available' uses present continuous negative for current unavailability. Useful for offering help in calls; practice for customer service or friends.
这是代替别人接电话时的礼貌问候语。'Isn't available' 使用现在进行时的否定形式，表示当前不可用。在通话中提供帮助很有用；适合客服或朋友练习。
I was hoping to catch Michael about the project deadline.
Expresses a past intention to speak to someone. 'Catch' means to reach by phone. 'Hoping to' shows expectation. Great for explaining why you're calling in professional talks.
表达过去与某人交谈的意图。'Catch'意为通过电话联系。'Hoping to'表示期望。在专业对话中解释打电话的原因很合适。
He's stepped out for a meeting and won't be back for an hour or so.
Gives a reason for absence with future prediction 'won't be back.' 'Or so' adds flexibility to time. Use this to inform callers politely and buy time.
提供缺席原因，并带有未来预测“不回来”。“左右”增加了时间的灵活性。用这个来礼貌地告知来电者并争取时间。
Would you like to leave a message, or is there anything I can help with?
Offers options using 'would you like' for politeness and 'or' for alternatives. Shows helpfulness. Essential pattern for service situations to keep the caller satisfied.
使用 'would you like' 提供选项以示礼貌，并用 'or' 表示备选方案。显示出乐于助人。服务情境中保持来电者满意的必备模式。
Could you tell him that the deadline for the Q3 report has been moved up to next Tuesday, not Friday?
Requests relaying info with 'could you' for politeness. Present perfect 'has been moved up' explains a recent change. Useful for giving specific instructions over phone.
使用 'could you' 以礼貌方式转达信息的请求。现在完成时 'has been moved up' 解释最近的变更。在电话中给出具体指示时有用。
Okay, the Q3 report deadline moved to next Tuesday. Got it. Is there anything else?
Confirms understanding by repeating key info. 'Got it' is casual confirmation. 'Is there anything else?' checks for more. Practice for accurate message-taking to avoid mistakes.
通过重复关键信息确认理解。'Got it' 是随意确认。'Is there anything else?' 检查是否有更多。练习准确记录消息以避免错误。
Got it. I'll make sure he receives the message about the deadline and your number, James.
Repeats confirmation and promises action with 'I'll make sure.' Future simple 'receives' for assurance. Ends positively; use to close calls professionally.
重复确认并用“I'll make sure.”承诺行动。未来简单时“receives”用于保证。积极结束；用于专业地结束通话。