Clarifying & Confirming Details
You repeat back the message to the caller to ensure accuracy, asking clarifying questions if anything is unclear or to confirm specific details like spellings or numbers.
你将来电者留言复述一遍以确保准确无误，如遇到不清楚的地方或需要确认拼写、数字等具体细节时提出澄清问题。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
available
Means someone is free to talk or can be reached right now. Use it when checking if a person is present, like on the phone.
表示某人现在可以聊天或可以立即联系。用于检查某人是否在场，比如打电话时。
stepped out
A polite way to say someone has left the room or office temporarily. It's common in professional settings to explain absence briefly.
一种礼貌的说法，表示某人暂时离开了房间或办公室。在专业环境中，常用于简要解释缺席。
message
Information you pass on to someone else, like a note from a phone call. In this context, it's about taking notes for an unavailable person.
您传递给别人的信息，比如电话留言。在这种情况下，是指为不在场的人做笔记。
urgent
Means something is very important and needs quick attention. Use it to emphasize the need for a fast response in messages.
表示某事非常重要，需要快速关注。在消息中使用它来强调快速响应的必要性。
spell out
To say the letters of a word one by one, like A-B-C. It's useful for confirming names or details over the phone to avoid mistakes.
将一个单词的字母一个一个地念出来，比如A-B-C。这样在电话中确认名字或细节时可以避免错误。
confirm
To check or make sure something is correct by repeating it. It's a key step in taking messages to ensure accuracy.
通过重复检查或确保某事正确。这是接收消息时确保准确性的关键步骤。
关键句型
需要记住和练习的重要短语
Hello, Sarah's office. Emily speaking.
This is a standard way to answer a business phone. It identifies the place and the speaker politely. Use it in professional calls to sound formal and clear.
这是接听商务电话的标准方式。它礼貌地指明了地点和接电话的人。在专业通话中使用它，以听起来正式且清晰。
Is Sarah available?
A simple question to check if someone can talk. It's direct and common in phone conversations. The grammar uses 'is' for present availability.
一个简单的问题，用于检查某人是否可以交谈。它直接且在电话对话中常见。语法使用 'is' 来表示当前可用性。
I'm afraid she's stepped out for a moment. Can I take a message for her?
Politely explains absence and offers help. 'I'm afraid' softens bad news. Useful for offering to assist when someone is away, showing good service.
礼貌地解释缺席并提供帮助。'I'm afraid' 缓和坏消息。当某人外出时提供协助很有用，显示良好的服务。
Could you tell her to call me back about the quarterly report? It's quite urgent.
Requests a specific action in a message. 'Could you' is polite for requests. 'Call me back' means return the call. Add 'urgent' to stress importance.
在消息中请求特定行动。'Could you' 是礼貌的请求方式。'Call me back' 意思是回电话。添加 'urgent' 来强调重要性。
Could you spell out your last name for me, please?
Asks for clarification on spelling to get details right. 'Spell out' is key for accuracy. Use this when names or info might be unclear over the phone.
请求澄清拼写以确保细节准确。'Spell out' 是准确性的关键。在电话中名字或信息可能不清楚时使用此句。
Okay, so just to confirm, you're James Miller, spelled M-I-L-L-E-R, and you'd like Sarah to call you back at 555-1234 regarding the urgent quarterly report. Is that all correct?
Repeats the message to verify accuracy. 'Just to confirm' introduces checking. This pattern ensures no mistakes; repeat key details like names, numbers, and reasons.
重复消息以验证准确性。“只是为了确认”引入检查。这种模式确保没有错误；重复关键细节如姓名、数字和原因。
You're welcome. I'll make sure she gets the message as soon as she's back.
A polite response to thanks, promising action. 'You're welcome' is standard after 'thank you.' Use it to reassure the caller that the message will be delivered promptly.
对感谢的礼貌回应，承诺采取行动。“不客气”是“谢谢”之后的标准表达。使用它来安慰打电话的人，消息将迅速传递。