Initial Call Reception & Identification
You answer the phone for an unavailable colleague/friend, identify yourself, and politely inform the caller that the person they wish to speak with is not available.
你为一位不在的同事/朋友接听电话，表明自己的身份，并礼貌地告知来电者他们想找的人现在不在。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
department
A division or section of a company or organization, like 'Marketing Department' for the team handling sales and promotions.
公司或组织的部门或部分，例如负责销售和促销的团队的“营销部门”.
speaking
Used when answering the phone to introduce yourself, as in '[Name] speaking' to say 'This is [Name] talking'.
用于接电话时介绍自己，例如 '[姓名] speaking' 来表示 '这是 [姓名] 在说话'。
unfortunately
An adverb to express regret or bad news politely, like 'Unfortunately, he's not here' meaning 'Sadly, that's the case'.
一个用于礼貌地表达遗憾或坏消息的副词，例如 'Unfortunately, he's not here' 意思是 '不幸的是，他不在这里'，意为 '遗憾的是，那就是情况'。
stepped out
A polite way to say someone has left their desk or office temporarily, often for a short time.
一种礼貌的说法，表示某人暂时离开了他们的办公桌或办公室，通常是短时间。
meeting
A formal gathering where people discuss business or work matters, common in offices.
人们讨论商业或工作事宜的正式聚会，在办公室很常见。
desk
The table or workstation in an office where someone sits to do their job, like a computer area.
办公室中有人坐下来做工作的桌子或工作站，比如电脑区域。
around
Used with times to mean 'approximately' or 'about', like 'around 2 PM' for not exactly 2:00.
与时间一起使用，表示“大约”或“约”，如“下午2点左右”表示不是正好2:00。
take a message
To receive a caller's information and note it down to pass on later when the person returns.
接收来电者的信息并记下来，以便人在回来时传递。
关键句型
需要记住和练习的重要短语
Hello, Marketing Department, Sarah speaking. How can I help you?
This is a standard professional phone greeting: Start with 'Hello', state the department, say your name with 'speaking', and offer help with 'How can I help you?'. Use it when answering work calls to sound polite and helpful.
這是一個標準的專業電話問候：從'Hello'開始，說明部門，用'speaking'說出您的名字，並用'How can I help you?'提供幫助。在接聽工作電話時使用，以聽起來禮貌且樂於助人。
Hi Sarah, this is John from Sales. Is Michael in?
Introduce yourself with 'This is [Name] from [Department]' and ask if someone is available using 'Is [Name] in?', which means 'Is [Name] at their desk or available?'. Useful for calling colleagues.
用 'This is [Name] from [Department]' 介绍自己，并用 'Is [Name] in?' 询问某人是否可用，这意味着 '[Name] 在他们的办公桌前或可用吗？'。这对打电话给同事很有用。
Oh, hi John. Unfortunately, Michael just stepped out for a meeting. He's not at his desk right now.
Greet back, use 'unfortunately' for bad news, explain absence with 'stepped out for a meeting' (past tense for recent action), and clarify with 'not at his desk'. This politely informs the caller why the person isn't available.
回复问候，对于坏消息使用‘不幸的是’，用‘刚刚出去开会’（过去时表示最近行动）解释缺席，并用‘不在他的座位上’澄清。这礼貌地告知来电者为什么这个人不可用。
I see. Do you know when he'll be back?
'I see' acknowledges understanding, then ask about return time with 'Do you know when he'll be back?' using future 'will' contraction. It's a natural follow-up question in conversations when someone is unavailable.
“I see”表示理解，然后用“Do you know when he'll be back?”询问返回时间，使用未来时“will”的缩写。这是某人不在时对话中的自然后续问题。
He said he'd be back around 2 PM. Can I take a message for him?
Report what was said using reported speech 'he said he'd be back' (past tense for future plan), 'around' for approximate time, and offer help with 'Can I take a message?'. This shows good service by offering to relay info.
使用间接引语报告所说的话 'he said he'd be back'（将来计划的过去时），'around' 表示大致时间，并以 'Can I take a message?' 提供帮助。这显示出良好的服务，通过提供中继信息。