情境
选择 6 个对话s 进行练习
Initial Service Call Setup
A customer calls the appliance repair service for the first time to describe the issue with their malfunctioning appliance, provide their contact information, and schedule a technician visit.
顾客首次致电电器维修服务中心，描述电器故障，提供联系方式并预约技术人员上门维修。
On-Site Diagnosis and Quotation
A technician arrives at the customer's home, inspects the faulty appliance, diagnoses the problem, and explains the required repairs and associated costs.
技术人员上门，检查故障电器，诊断问题，并解释所需维修内容和相关费用。
Repair Work in Progress
The technician is actively working on fixing the appliance, potentially needing to ask the customer questions, explain steps, or request access to power/water.
技术人员正在积极修理电器，可能需要向顾客提问，解释维修步骤，或要求使用电源/水源。
Follow-up for Parts Order
After the initial diagnosis, the technician or service center calls the customer to inform them that a specific part needs to be ordered, provide an estimated arrival time, and re-schedule the completion of the repair.
初步诊断后，技术人员或服务中心致电顾客，告知需要订购特定零件，提供预计到货时间，并重新安排维修完成时间。
Post-Repair Testing and Payment
The technician finishes the repair, tests the appliance to ensure it's working correctly, explains any guarantees, and processes the payment with the customer.
技术人员完成维修，测试电器以确保正常运行，解释保修条款，并与顾客办理付款。
Complaint About Reoccurring Issue
A customer calls the service center because the repaired appliance is malfunctioning again, shortly after the initial repair, requiring a new service request or follow-up under warranty.
顾客致电服务中心，因为已修理好的电器在短时间内再次出现故障，需要重新报修或在保修期内进行后续处理。