Returning an Unwanted Gift
A customer received an item as a gift that they don't want or already have, and seeks to return it for store credit or a refund, possibly without a receipt.
顾客收到一件不想要或已经有的礼物，希望退回换取商店积分或退款，可能没有购物小票。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
return
To return something means to bring it back to a store to get money back or exchange it. Use it when you want to give back an item you bought or received.
退货某物意味着将其带回商店以获得退款或交换它。当您想归还购买或收到的物品时使用它。
receipt
A receipt is a small piece of paper from a store that shows what you bought and how much you paid. It's important for returns to prove your purchase.
收据是商店提供的一小张纸条，显示你购买了什么以及支付了多少钱。它对于退货很重要，可以证明你的购买。
gift
A gift is something someone gives you without expecting payment, like on a birthday. In stores, gifts can often be returned without a receipt.
礼物是某人给你的东西，不期待回报，比如生日时。在商店，礼物通常可以不凭收据退货。
store credit
Store credit is money value given by the store that you can use to buy other things there, instead of getting cash back. It's common when there's no receipt.
商店信用是由商店提供的货币价值，你可以用它在那里购买其他物品，而不是获得现金退款。没有收据时很常见。
retailing
Retailing means the current price at which an item is sold in the store. Use 'retailing for' to talk about the selling price of something.
零售指商品在商店中出售的当前价格。使用 'retailing for' 来谈论某物的售价。
scan
To scan an item means to use a machine to read the barcode on it, often to check the price or process a sale or return.
扫描物品意味着使用机器读取其上的条形码，通常是为了检查价格或处理销售或退货。
issue
To issue something means to officially give or provide it, like issuing a card or document. In stores, clerks issue gift cards or credits.
颁发某物意味着正式给予或提供它，比如颁发卡片或文件。在商店里，店员颁发礼品卡或积分。
fill out
To fill out a form means to write the required information on it, such as your name or address. It's a common phrase for completing paperwork.
填写表格意味着在上面写下所需的信息，例如您的姓名或地址。这是完成文书工作的常用短语。
关键句型
需要记住和练习的重要短语
I'd like to return this item, if possible.
This is a polite way to start a return request. 'I'd like to' is a formal expression for 'I want to,' and 'if possible' shows politeness by acknowledging it might not be allowed. Use it when asking for a favor in a store.
这是开始退货请求的一种礼貌方式。'I'd like to' 是 'I want to' 的正式表达，而 'if possible' 通过承认可能不允许来显示礼貌。在商店请求帮助时使用它。
Do you happen to have the receipt for it?
This is a gentle way to ask if someone has something, like a receipt. 'Happen to' makes it sound casual and not demanding. It's useful in service situations to check for important documents without being rude.
这是一个温和的方式来询问某人是否有东西，比如收据。'Happen to'让它听起来随意而不强求。在服务场合中，用于检查重要文件而不会显得粗鲁。
Unfortunately, no.
This is a polite way to say 'no' when giving bad news. 'Unfortunately' softens the response and shows regret. Use it in conversations to respond negatively but kindly, like when you don't have something needed.
这是礼貌地说“不”的一种方式，当给出坏消息时。“不幸的是”软化了回应并显示遗憾。在对话中使用它来负面但善良地回应，比如当你没有需要的东西时。
In that case, we can offer you store credit for the current selling price of the item.
This sentence explains an alternative option using 'in that case' to connect to a previous situation. It's useful for customer service to suggest solutions, and 'offer you' is a polite way to propose something.
这个句子使用“in that case”来连接之前的情况，解释了一个替代选项。它在客户服务中用于建议解决方案很有用，“offer you”是一种礼貌地提出某事的方式。
Store credit sounds fine. How much would that be?
This agrees to an option and asks for details. 'Sounds fine' is informal agreement, and 'how much would that be' uses conditional 'would' for hypothetical questions. Use it to accept and clarify in shopping scenarios.
这同意了一个选项并询问细节。'Sounds fine'是非正式的同意，而'how much would that be'使用条件式'would'来提出假设性问题。在购物场景中使用它来接受并澄清。
Let me scan it for you.
This offers help politely with 'let me' meaning 'allow me to.' It's a common phrase in stores for processing items. Use it when assisting someone with a task like checking price or payment.
这以礼貌的方式提供帮助，'let me' 意思是 '允许我'。这是商店处理物品的常用短语。在协助某人执行检查价格或支付等任务时使用。
Could you please fill out this short form with your name and email?
This is a polite request using 'could you please' for courtesy. 'Fill out' is phrasal verb for completing forms. It's essential for service interactions when needing customer information.
这是一个使用 'could you please' 来表达礼貌的请求。'Fill out' 是完成表格的短语动词。在需要客户信息的服务互动中，这一点至关重要。
Thanks for your help!
This is a standard way to express gratitude at the end of a helpful interaction. It's simple and always appropriate after receiving assistance, like in a store return.
这是表达感谢的标准方式，在有帮助的互动结束时使用。它简单，在收到帮助后总是合适的，比如在商店退货。