情境
选择 5 个对话s 进行练习
Returning a Defective Item
A customer wants to return an item that is broken or not working correctly, providing the receipt and explaining the defect to the customer service representative.
顾客希望退回一个有损坏或无法正常使用的商品，向客服代表出示收据并解释瑕疵。
Exchanging for a Different Size/Color
A customer purchased an item (e.g., clothing, shoes) that is the wrong size or color and wants to exchange it for the correct one, assuming the item is unworn and still has tags.
顾客购买的商品（例如衣服、鞋子）尺码或颜色不合适，希望在商品未穿和吊牌完好的情况下更换成正确的。
Returning an Unwanted Gift
A customer received an item as a gift that they don't want or already have, and seeks to return it for store credit or a refund, possibly without a receipt.
顾客收到一件不想要或已经有的礼物，希望退回换取商店积分或退款，可能没有购物小票。
Refund Policy Inquiry
A customer is not sure if an item can be returned and asks about the store's refund or return policy, including conditions like time limits and receipt requirements.
顾客不确定商品是否可以退货，询问商店的退款或退货政策，包括时间限制和收据要求等条件。
Return Without a Receipt
A customer wishes to return an item but has lost the receipt, leading to a discussion with the staff about possible alternatives like store credit or exchange.
顾客希望退货，但丢失了收据，与工作人员讨论可能的替代方案，如商店积分或换货。