Internet Troubleshooting
Calling internet service provider to fix connection issues
致电网络服务商解决连接问题
情境
选择 5 个对话s 进行练习
Initial Call for Internet Outage
The customer calls the ISP's technical support line to report that their internet connection is completely down and they cannot access any websites or online services.
客户致电网络服务提供商的技术支持热线，报告其互联网连接完全中断，无法访问任何网站或在线服务。
Slow Internet Speed Complaint
The customer experiences unusually slow internet speeds, making it difficult to stream videos, browse the web, or use online applications, and calls for assistance.
客户遇到异常缓慢的网速，导致观看视频、浏览网页或使用在线应用程序困难，并致电寻求帮助。
Troubleshooting Steps Over the Phone
The technical support agent guides the customer through basic troubleshooting steps over the phone, such as rebooting the modem/router, checking cable connections, or testing with different devices.
技术支持人员通过电话指导客户进行基本的故障排除步骤，例如重启调制解调器/路由器、检查线缆连接或使用不同设备进行测试。
Scheduling a Technician Visit
After remote troubleshooting fails, the customer needs to schedule an appointment for a technician to visit their home to further diagnose and fix the internet issue.
远程故障排除失败后，客户需要预约技术人员上门，进一步诊断并解决网络问题。
Following Up on a Service Request
The customer calls back to check the status of their previously reported issue or a technician visit, or to inquire about the estimated time for resolution.
客户回电查询此前报告的问题或技术人员上门服务的状态，或询问预计解决时间。