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Appliance Repair

Inquiring About Repair Costs and Warranty

询问维修费用与保修

The customer asks about potential repair costs, service fees, and whether the appliance is still under warranty, and what the warranty covers.

顾客询问可能的维修费用、服务费以及电器是否仍在保修期内，并了解保修范围。

对话

聆听并跟进对话

1
Customer (Female)
Hi, I'm calling about a dishwasher that's stopped working. Before I schedule a repair, could you give me an idea of the service call fee and potential repair costs?
您好，我的洗碗机坏了。在预约维修之前，您能告诉我上门服务费和可能的维修费用大概是多少吗？
2
Service Representative (Male)
Certainly. Our standard service call fee is $85, which covers the technician's visit and diagnosis. That fee is waived if you proceed with the repair. As for the repair cost, it depends on the issue and parts needed. Do you know if your dishwasher is still under warranty?
当然。我们的标准上门服务费是85美元，这包括技术人员的上门和诊断费用。如果您决定维修，这笔费用就会被免除。至于维修费用，则取决于问题和所需的零件。您知道您的洗碗机还在保修期内吗？
3
Customer (Female)
That's what I was wondering. I bought it about a year and a half ago. Is there a way to check if it's still covered, and what does the standard warranty typically cover?
我正想问这个。我大约一年半前买的。有没有办法查还在不在保修期内？标准的保修通常涵盖哪些方面？
4
Service Representative (Male)
Yes, we can definitely check that for you. Can you provide the brand and model number of the dishwasher, and preferably the purchase date? Generally, a manufacturer's warranty covers defects in materials and workmanship for a specific period, usually one year. Extended warranties might cover more.
是的，我们当然可以为您查询。您能提供洗碗机的品牌和型号，最好还有购买日期吗？通常，制造商保修期涵盖材料和工艺缺陷，期限通常为一年。延长保修期可能会涵盖更多。
5
Customer (Female)
Okay, let me grab that information. So, if it is under warranty, are parts and labor both covered, or just parts?
好的，我这就去拿那些信息。那么，如果还在保修期内，是零件和人工都保修，还是只有零件保修？
6
Service Representative (Male)
For most manufacturer warranties, both parts and labor are fully covered for issues arising from manufacturing defects. However, it typically doesn't cover accidental damage, misuse, or issues caused by improper installation.
对于大多数制造商保修，因制造缺陷引起的问题，零件和人工都将完全保修。但是，它通常不包括意外损坏、误用或因安装不当引起的问题。
7
Customer (Female)
Got it. That's helpful. I'll get those details and call you back to schedule the visit. Thanks for the information.
明白了。这很有帮助。我拿到这些细节后会回电话预约上门服务的。感谢您提供的信息。
8
Service Representative (Male)
You're welcome. We're here to help when you are ready. Have a good day!
不客气。您准备好了我们随时为您服务。祝您有个愉快的一天！

词汇

对话中的必备词汇和短语

dishwasher

A machine that cleans dishes automatically; useful when talking about home appliances.

一种自动清洗餐具的机器；在谈论家用电器时很有用。

service call fee

The cost charged for a technician to visit and check a problem; common in repair services.

技术人员上门检查问题所收取的费用；在维修服务中常见。

warranty

A guarantee from the manufacturer that covers repairs for a certain time; important for buying products.

制造商提供的覆盖一定时期修理的保证；购买产品时很重要。

diagnosis

The process of finding out what is wrong with something; used by technicians to identify issues.

找出某物出了什么问题的过程；技术人员用于识别问题。

technician

A skilled worker who repairs machines or appliances; often called for home services.

修理机器或家电的熟练工人；经常为家庭服务而被调用。

defects

Flaws or problems in a product from manufacturing; covered under warranty.

制造过程中产品的缺陷或问题；受保修覆盖。

parts

Components or pieces that make up an appliance; repairs often involve replacing them.

构成家电的组件或零件；维修通常涉及更换它们。

labor

The work done by a technician to fix something; charged as a fee in repairs.

技工为修理某物所做的劳动；作为修理费收取。

关键句型

需要记住和练习的重要短语

Before I schedule a repair, could you give me an idea of the service call fee and potential repair costs?

This polite request asks for cost estimates before committing; useful for negotiating services. Uses 'could you' for polite questions and 'give me an idea of' for approximate information.

这个礼貌的请求在承诺前询问费用估算；有助于谈判服务。使用'could you'来提出礼貌问题，并使用'give me an idea of'来获取大致信息。

Our standard service call fee is $85, which covers the technician's visit and diagnosis.

Explains a fee and what it includes; helpful for customer service. 'Which covers' is a relative clause adding details about the fee.

解释费用及其包含内容；有助于客户服务。'Which covers' 是添加费用细节的定语从句。

Do you know if your dishwasher is still under warranty?

A yes/no question to check coverage; practical for repair calls. 'Under warranty' means protected by guarantee; use indirect questions like 'do you know if' for politeness.

一个是/否问题，用于检查覆盖范围；对维修电话很实用。'在保修期内'意味着受保证保护；使用像'您知道是否'这样的间接问题来礼貌。

Can you provide the brand and model number of the dishwasher, and preferably the purchase date?

Requests specific information politely; essential for verification. 'Preferably' softens the request, meaning 'if possible'; lists items with 'and' for clarity.

礼貌地要求具体信息；对验证至关重要。'最好'软化了请求，意思是'如果可能'；用'和'列出项目以求清晰。

Generally, a manufacturer's warranty covers defects in materials and workmanship for a specific period, usually one year.

Describes what warranty includes; useful for explaining policies. 'Generally' means 'in most cases'; 'covers' followed by objects shows what is included.

描述保修包含的内容；有助于解释政策。「Generally」意为「在大多数情况下」；「covers」后跟宾语表示包含什么。

For most manufacturer warranties, both parts and labor are fully covered for issues arising from manufacturing defects.

Clarifies warranty details; good for reassurance. 'Both...and' connects two items; 'arising from' means 'caused by', common in legal or service contexts.

澄清保修细节；有助于安心。“Both...and”连接两个项目；“arising from”意为“由……引起”，在法律或服务语境中常见。

However, it typically doesn't cover accidental damage, misuse, or issues caused by improper installation.

States exclusions; important for setting expectations. 'However' contrasts information; lists exceptions with commas and 'or'; 'doesn't cover' is negative form.

说明排除事项；对设定期望很重要。'However'对比信息；用逗号和'or'列出例外；'doesn't cover'是否定形式。