Describing Specific Appliance Malfunctions
During the call, the customer provides detailed descriptions of the appliance's specific malfunctions (e.g., 'the refrigerator is making a strange buzzing sound,' 'the washing machine won't drain').
通话中，顾客详细描述电器出现的具体故障现象（例如，'冰箱发出奇怪的嗡嗡声'，'洗衣机无法排水'）。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
draining
The process of removing water from something, like a washing machine after a cycle. Use it to describe issues with appliances that should empty water.
从某物中移除水的过程，例如洗衣机在循环结束后。用于描述应该排空水的家电出现的问题。
pool
A small amount of liquid collected in one place, like water left at the bottom of a machine. In this context, it means an unwanted puddle.
一小量液体聚集在一个地方，比如机器底部残留的水。在这个上下文中，它指不想要的水洼。
soaking wet
Completely wet through, like clothes that have absorbed a lot of water. It's a common phrase to describe something very damp.
完全湿透，就像衣服吸收了大量水一样。这是一个常见的短语，用来描述某物非常潮湿。
humming
A low, continuous buzzing sound, often made by machines. Use it to describe unusual noises from appliances.
一种低沉、连续的嗡嗡声，通常由机器发出。用它来描述家电发出的异常噪音。
blockage
Something that blocks or clogs a path, like in pipes or drains. In repairs, it often means an obstruction causing problems.
阻塞或堵塞路径的东西，比如在管道或排水沟中。在维修中，它通常意味着造成问题的障碍物。
pump
A device that moves fluids, like water in a washing machine. It's key for understanding drainage issues.
一种移动流体的装置，比如洗衣机中的水。它是理解排水问题的重要关键。
technician
A skilled worker who repairs machines or appliances. Use this when requesting professional help.
熟练修理机器或家电的工人。在请求专业帮助时使用此词。
diagnose
To identify the cause of a problem, like in medical or technical contexts. Here, it means figuring out what's wrong with the appliance.
识别问题的原因，如在医疗或技术语境中。这里，它意味着弄清楚家电出了什么问题。
关键句型
需要记住和练习的重要短语
I'm calling because I'm having a problem with my washing machine.
This is a polite way to start a service call, explaining the reason for the contact. 'Having a problem with' is a common phrase for describing issues; use it when reporting faults to customer service.
这是开始服务通话的礼貌方式，解释联系的原因。'Having a problem with' 是描述问题的一个常用短语；在向客服报告故障时使用。
Could you please describe what's happening with your washing machine?
A courteous request for more details. The structure 'Could you please + verb' makes it polite; useful for service reps or when asking others to explain problems.
礼貌地请求更多细节。'Could you please + 动词' 结构使其礼貌；对服务代表或请求他人解释问题很有用。
It's not draining properly.
Describes a malfunction simply. 'Not + verb + properly' is a pattern for mild complaints; practical for explaining appliance issues without technical jargon.
简单描述故障。“Not + 动词 + properly”是温和抱怨的模式；适合不使用技术术语解释电器问题。
After a wash cycle, there's always a pool of water left at the bottom.
Gives specific details about the problem. 'After + noun, there's + description' helps sequence events; use it to provide context in repair calls for better understanding.
提供问题具体细节。'After + 名词, there's + 描述'有助于序列事件；在维修电话中使用它来提供上下文以更好地理解。
It sounds like it's trying, but nothing comes out.
Expresses observation of partial function. 'It sounds like' softens the description; useful for intermediate learners to describe what they hear or see in technical situations.
表达了对部分功能的观察。'It sounds like' 缓和了描述；对中级学习者描述技术情境中听到的或看到的非常有用。
And sometimes, it makes a really strange, loud humming noise.
Adds details about sounds. 'Makes a + adjective + noise' is a common structure; helps in vividly describing symptoms to get accurate help.
添加关于声音的细节。「Makes a + 形容词 + noise」是一个常见结构；有助于生动描述症状以获得准确的帮助。
This sounds like it could be a blockage or a pump issue.
Offers possible causes based on description. 'Sounds like it could be + noun' is speculative and reassuring; service reps use it to show expertise without committing.
基于描述提供可能的成因。「听起来像是 + 名词」是推测性和安抚性的；服务代表使用它来展示专业知识而不承诺。
We'll need to send a technician out to properly diagnose and fix it.
Explains next steps. 'To + verb and verb' shows purpose; useful for confirming actions in service conversations, emphasizing professional resolution.
解释下一步行动。'To + 动词和动词'表示目的；在服务对话中确认行动很有用，强调专业解决。