Scheduling and Confirming Appointment Details
The customer and service representative discuss and confirm the date, time, and other logistical details for the technician's visit, including address and contact information.
顾客和服务代表讨论并确认技术人员上门服务的日期、时间和其他物流细节，包括地址和联系方式。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
schedule
To schedule means to arrange or book a time for something, like an appointment. In this context, it's used when making plans for a service visit.
Schedule 的意思是为某事安排或预订时间，比如预约。在这个上下文中，它用于制定服务访问计划。
appliance
An appliance is a household machine or device, such as a refrigerator or washing machine, that uses electricity or gas.
家电是一种家用机器或装置，例如冰箱或洗衣机，使用电或燃气。
repair
Repair means to fix something that is broken or not working properly. It's commonly used when talking about services for household items.
修理意味着修复损坏或无法正常工作的东西。它通常用于讨论家用物品的服务。
refrigerator
A refrigerator is a large appliance used to keep food cold. In American English, it's often shortened to 'fridge' in casual talk.
冰箱是一种大型电器，用于保持食物冷藏。在美国英语中，它在随意交谈中经常缩写为 'fridge'。
technician
A technician is a skilled worker who fixes or maintains machines and equipment, like a repair person for appliances.
技术员是一位熟练工人，他修理或维护机器和设备，就像家电维修人员一样。
confirm
To confirm means to make sure or verify that information is correct. It's polite to use when double-checking details in conversations.
确认意味着确保或验证信息是正确的。在对话中双重检查细节时使用它是很礼貌的。
address
An address is the location of a building or place, including street name, number, and other details, used for mail or visits.
地址是一个建筑物或地方的位置，包括街道名称、编号和其他细节，用于邮件或访问。
contact number
A contact number is a phone number where someone can reach you. It's essential for appointments to ensure communication.
联系电话是一个别人可以联系到你的电话号码。它对于预约至关重要，以确保沟通。
关键句型
需要记住和练习的重要短语
I'd like to schedule an appliance repair.
This sentence is a polite way to start a request for booking a service. 'I'd like to' is a common polite expression for making requests. Use it when you need to arrange help for a broken item.
这句话是开始预约服务请求的礼貌方式。'I'd like to' 是提出请求时常见的礼貌表达。当您需要为损坏的物品安排帮助时，请使用它。
What's a good day and time for our technician to visit?
This is a question to suggest availability and ask for the customer's preference. It uses 'what's a good' to inquire politely about suitable times. Useful in service roles to coordinate schedules.
这是一个建议可用性并询问客户偏好的问题。它使用‘what's a good’来礼貌地询问合适的时间。在服务角色中用于协调日程，非常有用。
How about this coming Wednesday afternoon, say between 1 PM and 5 PM?
This proposes a specific time slot using 'how about' for suggestions and 'say' to indicate an approximate range. It's practical for suggesting options in appointments, showing flexibility.
这使用 'how about' 进行建议，并用 'say' 表示大致范围，提出一个具体的时段。在预约中建议选项时很实用，显示出灵活性。
Could you please confirm your full address and a contact number where the technician can reach you?
This politely asks for verification of details using 'could you please' for requests. The grammar includes a relative clause 'where the technician can reach you' to specify purpose. Use it to ensure accurate information.
这使用 'could you please' 礼貌地请求验证细节。语法包括关系从句 'where the technician can reach you' 来指定目的。使用它来确保准确的信息。
Sure, it's 123 Maple Street, Apartment 4B. My phone number is 555-123-4567.
This responds by providing information clearly. 'Sure' means 'okay' or 'yes' casually. It's a straightforward way to give address and phone details, useful in confirming personal info.
这个回应清楚地提供了信息。'Sure' 随意地表示 'okay' 或 'yes'。这是提供地址和电话细节的直接方式，有助于确认个人信息。
Got it. So, that's a technician visit to 123 Maple Street, Apartment 4B, this Wednesday between 1 PM and 5 PM, to look at your refrigerator. Is that correct?
This summarizes the appointment to confirm understanding. 'Got it' means 'I understand.' The structure repeats key details for clarity. Use this pattern to recap and verify in professional talks.
这是对预约的总结，以确认理解。'Got it'的意思是'我明白了'。结构重复了关键细节以求清晰。在专业对话中使用此模式来回顾和验证。
You're welcome. You'll receive a text message shortly with the appointment details.
This is a polite closing response. 'You're welcome' replies to thanks, and the future tense 'you'll receive' informs about next steps. It's common in customer service to end positively.
这是一个礼貌的结束回应。“不客气”是对感谢的回复，未来时态“你将收到”告知后续步骤。在客户服务中，以积极方式结束很常见。