Appliance Repair
Calling for appliance repairs and describing technical problems
预约家电维修和描述技术问题
情境
选择 5 个对话s 进行练习
Initial Call for Repair Request
The customer makes the first call to an appliance repair service, briefly explaining the type of appliance and the general issue to schedule a technician visit.
顾客首次致电家电维修服务中心，简要说明电器类型和大致问题，以预约技术人员上门检查。
Describing Specific Appliance Malfunctions
During the call, the customer provides detailed descriptions of the appliance's specific malfunctions (e.g., 'the refrigerator is making a strange buzzing sound,' 'the washing machine won't drain').
通话中，顾客详细描述电器出现的具体故障现象（例如，'冰箱发出奇怪的嗡嗡声'，'洗衣机无法排水'）。
Troubleshooting Over the Phone
The service representative offers basic troubleshooting steps over the phone to see if the issue can be resolved without a visit, providing instructions and asking the customer to follow along.
服务代表在电话中提供简单的故障排除步骤，看是否能在无需上门的情况下解决问题，提供操作指示并让顾客跟随操作。
Scheduling and Confirming Appointment Details
The customer and service representative discuss and confirm the date, time, and other logistical details for the technician's visit, including address and contact information.
顾客和服务代表讨论并确认技术人员上门服务的日期、时间和其他物流细节，包括地址和联系方式。
Inquiring About Repair Costs and Warranty
The customer asks about potential repair costs, service fees, and whether the appliance is still under warranty, and what the warranty covers.
顾客询问可能的维修费用、服务费以及电器是否仍在保修期内，并了解保修范围。