情境
选择 6 个对话s 进行练习
Initial Inquiry and Availability Check
A customer approaches the rental counter or calls to inquire about car types, rental rates, and availability for specific dates and pick-up/drop-off locations.
顾客前往租车柜台或致电咨询特定日期和取还车地点的车型、租金和车辆可用性。
Choosing a Vehicle and Rental Period
The customer discusses their needs (e.g., number of passengers, luggage, driving conditions) with the rental agent to select an appropriate vehicle class and finalize the rental duration.
顾客与租车代理讨论他们的需求（例如，乘客人数、行李、驾驶条件），以选择合适的车型级别并确定租期。
Understanding Insurance Options
The rental agent explains different types of insurance coverage (e.g., Collision Damage Waiver, Theft Protection, Liability), their benefits, exclusions, and associated costs, and the customer makes a decision.
租车代理解释不同类型的保险（例如，碰撞险、盗窃保护险、第三方责任险），它们的好处、例外情况和相关费用，顾客做出选择。
Reviewing Terms and Conditions
Before signing, the rental agent reviews key terms and conditions with the customer, such as mileage limits, fuel policy, additional driver fees, late return policies, and special equipment rentals.
在签署合同前，租车代理与顾客一起审阅关键条款和条件，例如里程限制、燃油政策、额外司机费用、逾期归还政策和特殊设备租赁。
Vehicle Pick-up and Inspection
The customer inspects the vehicle with a rental agent, noting any existing damage on the rental agreement form before driving off.
顾客和租车代理一起检查车辆，并在租车合同上记录任何现有损坏，然后驾车离开。
Vehicle Return and Final Settlement
The customer returns the car, and a rental agent inspects it for new damage and confirms the fuel level. Any additional charges (e.g., undercarriage damage, extra mileage, refueling) are calculated and processed.
顾客归还车辆，租车代理检查是否有新损坏并确认油量。计算并处理任何额外费用（例如，车底损坏、超里程、加油费）。