Setting up Online Banking/Mobile Banking
A customer seeks assistance to set up or troubleshoot their online banking or mobile banking access, including password resets or linking accounts for digital services.
顾客寻求帮助设置或排查网上银行或手机银行访问问题，包括密码重置或关联账户以使用数字服务。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
mobile banking
A service that lets you do banking tasks like checking balances or transferring money using a smartphone app.
一种服务，让您使用智能手机应用执行银行任务，如查看余额或转账。
login
The process of entering your username and password to access an account or app securely.
输入用户名和密码以安全访问账户或应用的过程。
credentials
Information like username and password used to prove your identity when logging in.
用于在登录时证明身份的信息，例如用户名和密码。
activate
To turn on or enable a service, like online banking, so it starts working.
启动或启用一项服务，例如网上银行，使其开始运行。
account number
A unique number that identifies your bank account for transactions and services.
一个独特的数字，用于识别您的银行账户以进行交易和服务。
ID
Short for identification; a document like a driver's license to prove who you are.
Identification 的缩写；一种像驾照这样的文件，用于证明你的身份。
debit card
A bank card linked to your account that you can use to pay or withdraw money directly.
与您的账户相连的银行卡，您可以用它直接支付或取款。
username
A unique name you choose to identify yourself when logging into an app or website.
您选择的唯一名称，用于在登录应用或网站时标识自己。
关键句型
需要记住和练习的重要短语
Excuse me, I'm trying to set up my mobile banking, but I'm having trouble with the login.
This is a polite way to start asking for help. It uses 'Excuse me' for attention, present continuous 'I'm trying' for an ongoing action, and 'but' to contrast the problem. Useful when seeking assistance in a bank or store.
这是礼貌地开始寻求帮助的方式。它使用 'Excuse me' 来吸引注意力，现在进行时 'I'm trying' 表示正在进行的动作，以及 'but' 来对比问题。在银行或商店寻求帮助时很有用。
No problem! I can help you with that.
A friendly response to offer help. 'No problem' shows it's easy to assist, and 'I can help you with that' uses 'can' for ability. Great for customer service situations to make people feel supported.
一个友好的回应，用于提供帮助。'No problem' 显示帮助很容易，而 'I can help you with that' 使用 'can' 来表示能力。非常适合客服场景，让人们感到被支持。
It's my first time.
A simple way to explain inexperience. 'It's my first time' is an idiom for doing something new. Use it when you're new to a process, like logging into an app for the first time.
解释经验不足的简单方式。'这是我的第一次' 是做新事物的习语。当你对一个过程是新手时使用它，比如第一次登录一个应用。
Could you please provide your account number and a form of ID?
A polite request for information. 'Could you please' softens the ask, making it courteous. 'Provide' means to give or show. Essential in formal settings like banks for verification.
这是一个礼貌的信息请求。'Could you please' 柔化了请求，使其礼貌。'Provide' 意思是提供或展示。在银行等正式场合用于验证，这是必不可少的。
Sure, here's my debit card and my driver's license.
An agreeable response to a request. 'Sure' means yes casually, and 'here's' is a contraction of 'here is' to present items. Use this when handing over documents or items.
对请求的同意回应。'Sure'是随意表示“是”的意思，'here's'是'这里是'的缩写，用于呈现物品。在递交文件或物品时使用。
Thank you so much for your help. I appreciate it.
Expresses strong gratitude. 'So much' emphasizes thanks, and 'I appreciate it' shows value. Perfect for ending helpful interactions, like after getting banking assistance.
表达强烈的感激之情。'So much' 强调感谢，'I appreciate it' 显示价值。完美用于结束有帮助的互动，例如在获得银行援助后。
You're very welcome!
A warm reply to thanks. 'You're welcome' is standard, with 'very' adding politeness. Use it in service roles to respond positively.
对感谢的温暖回应。'You're welcome' 是标准表达，'very' 增添礼貌。在服务角色中使用，以积极回应。
If you have any other questions, don't hesitate to ask.
Encourages further help. 'Don't hesitate' means don't be shy or delay. Useful in customer service to show ongoing support, with conditional 'if' for possibilities.
鼓励进一步帮助。'Don't hesitate' 意味着不要害羞或拖延。在客户服务中用于显示持续支持，并使用条件 'if' 来表示可能性。