Inquiring about Account Balance and Transactions
A customer needs to check their current account balance, review recent transactions, or request a bank statement. This can be done at the counter or through self-service options.
顾客需要查询当前账户余额、查看近期交易记录或索取银行对账单。这可以在柜台办理或通过自助服务选项完成。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
account balance
The amount of money currently in your bank account, like how much you have available to spend or withdraw.
您银行账户中当前的资金金额，例如您可以花费或取款的金额。
transactions
Records of money movements, such as deposits, withdrawals, or payments, that happen in your bank account.
银行账户中发生的资金移动记录，例如存款、取款或付款。
debit card
A plastic card linked to your bank account that lets you pay for things or withdraw cash directly from your funds.
一种与您的银行账户相连的塑料卡，可让您直接从您的资金中支付物品或提取现金。
verification
The process of checking your identity to ensure security, often by asking for personal details like your birthday.
检查您的身份以确保安全的过程，通常通过询问个人信息如您的生日。
date of birth
The specific day, month, and year you were born, commonly used for identification in banking.
您出生的具体日期、月份和年份，通常用于银行业中的身份识别。
printout
A paper copy of information printed from a computer, useful when you want a physical record of your bank details.
从计算机打印的信息的纸质副本，当您希望获得银行详细信息的物理记录时非常有用。
bank statement
An official document from the bank showing all your account activity, like transactions, over a certain period, such as a month.
银行发行的官方文件，显示您账户在一定时期（如一个月）内的所有活动，例如交易。
ATM
Short for Automated Teller Machine, a self-service machine outside or inside banks where you can withdraw cash using your card.
自动取款机（Automated Teller Machine）的缩写，一种银行内外自助服务机器，使用您的卡可以从中取出现金。
关键句型
需要记住和练习的重要短语
Excuse me, I'd like to check my account balance and recent transactions, please.
This is a polite way to start a conversation at a bank counter. Use 'Excuse me' to get attention, 'I'd like to' for a formal request, and 'please' to be courteous. It's useful for making inquiries in service situations.
这是银行柜台开始对话的礼貌方式。使用'Excuse me'来吸引注意，'I'd like to'用于正式请求，以及'please'来表示礼貌。在服务场合进行询问时非常有用。
Do you have your debit card or account number with you?
A question to confirm if the customer has identification. 'With you' means carrying it at the moment. This pattern is common in customer service for security checks; use it when needing proof of identity.
一个确认客户是否持有身份证明的问题。'有您'意思是当前携带。这个模式在客户服务中的安全检查很常见；在需要身份证明时使用。
Could you please confirm your date of birth for verification?
A polite request for personal information using 'Could you please' for courtesy and 'for verification' to explain the reason. It's essential in banking for security; practice this for formal ID requests.
使用'Could you please'进行礼貌请求个人信息的表达方式，以示礼貌，并用'for verification'解释原因。在银行安全方面至关重要；练习用于正式身份验证请求。
Your current balance is $1,250.75.
A direct statement giving account information. 'Current balance' specifies the up-to-date amount. Use this structure to report facts clearly; note how numbers are read in English, like 'one thousand two hundred fifty dollars and seventy-five cents.'
一个直接提供账户信息的声明。'Current balance' 指定了最新的金额。使用这种结构来清楚报告事实；注意英语中数字的读法，例如 'one thousand two hundred fifty dollars and seventy-five cents.'
Would you like to see a printout of your last ten transactions, or perhaps a full bank statement?
Offers choices using 'Would you like to' for politeness and 'or perhaps' to suggest an alternative. This is useful for providing options in service interactions; it helps customers feel involved in decisions.
使用 'Would you like to' 以示礼貌提供选择，并用 'or perhaps' 建议备选方案。这在服务互动中提供选项时很有用；它帮助客户感到参与决策。
Could you tell me if there's an ATM nearby where I can withdraw cash?
A request for directions with 'Could you tell me' for politeness and 'where I can' to specify the purpose. Great for asking about locations; 'nearby' means close by, and 'withdraw cash' means take out money.
一个带有‘Could you tell me’以示礼貌和‘where I can’指定目的的路线请求。非常适合询问位置；‘nearby’表示附近，‘withdraw cash’表示取钱。
Here's your transaction list.
A simple way to hand over documents using 'Here's' as a contraction of 'Here is.' It's straightforward for service endings; use it when giving items to customers to sound natural and helpful.
使用 'Here's' 作为 'Here is' 的缩写来递交文件的一种简单方式。在服务结束时直截了当；当向客户提供物品时使用它，以听起来自然和乐于助人。
Thank you so much for your help!
An expression of strong gratitude with 'so much' for emphasis. Common at the end of interactions; use it to show appreciation in banking or any service to leave a positive impression.
一种强烈的感谢表达，使用'so much'来强调。在互动结束时常见；用于在银行或任何服务中表达欣赏，以留下积极印象。