情境
选择 6 个对话s 进行练习
Opening a New Bank Account
A customer visits the bank to open a new checking or savings account, requiring identification and completion of application forms. They may also inquire about different account types and their features.
顾客到银行开立新的活期或储蓄账户，需要提供身份证明并填写申请表。他们还可能咨询不同账户类型及其特点。
Applying for a Debit Card/Credit Card
A customer applies for a new debit card linked to their account or a credit card. This involves filling out forms, providing financial information, and understanding terms and conditions.
顾客申请一张与其账户关联的新借记卡或信用卡。这需要填写表格、提供财务信息并了解条款和条件。
Depositing or Withdrawing Cash/Checks
A customer performs basic transactions such as depositing cash or checks into their account, or withdrawing cash. This often involves using deposit/withdrawal slips or interacting with a teller.
顾客进行基本的存取款操作，例如存入现金或支票到其账户，或取出现金。这通常涉及使用存取款单或与柜员互动。
Inquiring about Account Balance and Transactions
A customer needs to check their current account balance, review recent transactions, or request a bank statement. This can be done at the counter or through self-service options.
顾客需要查询当前账户余额、查看近期交易记录或索取银行对账单。这可以在柜台办理或通过自助服务选项完成。
Setting up Online Banking/Mobile Banking
A customer seeks assistance to set up or troubleshoot their online banking or mobile banking access, including password resets or linking accounts for digital services.
顾客寻求帮助设置或排查网上银行或手机银行访问问题，包括密码重置或关联账户以使用数字服务。
Resolving a Transaction Dispute or Issue
A customer encounters an issue with a transaction, such as an unauthorized charge, a missing deposit, or an incorrect withdrawal, and needs to dispute it or seek resolution with bank staff.
顾客遇到交易问题，例如未经授权的扣款、存款丢失或取款错误，需要与银行工作人员进行争议或寻求解决方案。