New Service Connection Application
A customer is calling the utility company to apply for a new electricity or water service connection for their recently purchased home or business.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
apply
To formally request something, like a service or job. In this dialogue, it's used to request a new utility service.
service connection
The setup of utilities like electricity or water to a property. This is a common term in utility companies for starting service.
residential
Related to homes or living spaces, not businesses. Use this when describing a house or apartment.
commercial
Related to businesses or offices. It's the opposite of residential and used for work properties.
property
A building, land, or house that someone owns. In this context, it means the customer's new home.
purchased
The past tense of 'purchase,' meaning bought something. It's used here to describe buying a new home.
contact number
A phone number used to reach someone. This is polite way to ask for a phone number in customer service.
earliest possible
As soon as it can be done. Use this when you want something to happen quickly.
initiated
Started or begun a process. In business, it means officially starting a request or application.
confirmation email
An email sent to verify or confirm details. It's common in services to provide written proof of a request.
Key Sentences
Important phrases to remember and practice
I'd like to apply for a new service connection for electricity and water.
This is a polite way to start a request. 'I'd like to' is a formal expression for 'I want to.' Use it when beginning a service application to sound professional.
Are you applying for a residential or commercial property?
This question uses 'or' to offer choices. It's useful in customer service to clarify the type of service needed. The grammar is a yes/no question with alternatives.
It's for a new residential property I just purchased at 123 Maple Street.
This sentence provides details with 'it's for' to explain purpose. 'Just purchased' means recently bought. Use this pattern to give address and context when applying for services.
Could you please provide your full name and a contact number?
A polite request using 'could you please' for courtesy. It's common in forms or calls to gather information. The structure is indirect to be respectful.
Do you have a preferred date for the service connection to start, or are you looking for the earliest possible date?
This offers options with 'or.' 'Preferred date' means your choice. Useful for scheduling; it shows flexibility and helps confirm customer needs.
The earliest possible, please. We're hoping to move in next week.
A direct response to a question, with 'please' for politeness. 'Hoping to' expresses future plans. Use this when you need something urgent, like moving into a home.
It looks like we can get that connected for you by Tuesday next week. Is that acceptable?
'It looks like' softens information. 'Get that connected' is phrasal for setting up service. Ends with a question to confirm; useful for proposing dates in service talks.
I've initiated the service request. You'll receive a confirmation email shortly.
Present perfect 'I've initiated' for recent action. 'Shortly' means soon. This informs next steps; use it to update customers after starting a process.
Is there anything else I can assist you with today?
A standard closing question in service calls. 'Assist you with' means help. It's polite to check for more needs before ending the conversation.