Energy & Utilities
Includes utility service consultations, energy efficiency discussions, renewable energy project planning, power outage communications, billing inquiries, and sustainability initiative meetings.
Situations
Choose from 5 conversations to practice
New Service Connection Application
A customer is calling the utility company to apply for a new electricity or water service connection for their recently purchased home or business.
Billing Dispute Resolution
A customer has received an unexpectedly high utility bill and is contacting customer service to understand the charges and dispute a potential error.
Scheduled Power Outage Notification
A utility company representative is calling residents or businesses in an affected area to inform them about a planned power outage for maintenance or upgrades.
Solar Panel Installation Inquiry
A homeowner is contacting a renewable energy company to inquire about the feasibility, cost, and process of installing solar panels on their property.
Energy Efficiency Program Consultation
A utility customer is speaking with an energy efficiency advisor about programs and incentives available to reduce their energy consumption and lower their bills.