New Service Connection Application
A customer is calling the utility company to apply for a new electricity or water service connection for their recently purchased home or business.
客户致电公用事业公司，为其新购买的房屋或企业申请新的电力或供水服务连接。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
apply
To formally request something, like a service or job. In this dialogue, it's used to request a new utility service.
正式请求某事，如服务或工作。在这个对话中，用于请求新的公用事业服务。
service connection
The setup of utilities like electricity or water to a property. This is a common term in utility companies for starting service.
将电力或水等公用事业接入房产的设置。这是公用事业公司中用于启动服务的常见术语。
residential
Related to homes or living spaces, not businesses. Use this when describing a house or apartment.
与住宅或居住空间相关，而不是商业。用这个描述房子或公寓时使用。
commercial
Related to businesses or offices. It's the opposite of residential and used for work properties.
与企业或办公室相关。它是住宅的相反，用于工作物业。
property
A building, land, or house that someone owns. In this context, it means the customer's new home.
某人拥有的建筑物、土地或房屋。在这个上下文中，它指的是客户的的新家。
purchased
The past tense of 'purchase,' meaning bought something. It's used here to describe buying a new home.
'purchase' 的过去式，意思是买了某物。这里用于描述购买新房。
contact number
A phone number used to reach someone. This is polite way to ask for a phone number in customer service.
用于联系某人的电话号码。这是客户服务中礼貌地询问电话号码的方式。
earliest possible
As soon as it can be done. Use this when you want something to happen quickly.
尽可能快地完成。 当您希望某事快速发生时使用此选项。
initiated
Started or begun a process. In business, it means officially starting a request or application.
启动或开始了一个过程。在商业中，它意味着正式启动请求或申请。
confirmation email
An email sent to verify or confirm details. It's common in services to provide written proof of a request.
发送用于验证或确认详情的电子邮件。在服务中，提供请求的书面证明是很常见的。
关键句型
需要记住和练习的重要短语
I'd like to apply for a new service connection for electricity and water.
This is a polite way to start a request. 'I'd like to' is a formal expression for 'I want to.' Use it when beginning a service application to sound professional.
这是开始请求的一种礼貌方式。'I'd like to' 是 'I want to' 的正式表达。在开始服务申请时使用它，以听起来专业。
Are you applying for a residential or commercial property?
This question uses 'or' to offer choices. It's useful in customer service to clarify the type of service needed. The grammar is a yes/no question with alternatives.
这个问题使用“or”来提供选择。在客户服务中，用于澄清所需服务的类型。语法是一个带有备选方案的yes/no问题。
It's for a new residential property I just purchased at 123 Maple Street.
This sentence provides details with 'it's for' to explain purpose. 'Just purchased' means recently bought. Use this pattern to give address and context when applying for services.
这个句子使用 'it's for' 来提供细节以解释目的。'Just purchased' 意思是最近购买。申请服务时，使用此模式提供地址和上下文。
Could you please provide your full name and a contact number?
A polite request using 'could you please' for courtesy. It's common in forms or calls to gather information. The structure is indirect to be respectful.
使用 'could you please' 的礼貌请求，用于礼貌。这是收集信息的表单或电话中常见的。结构是间接的，以示尊重。
Do you have a preferred date for the service connection to start, or are you looking for the earliest possible date?
This offers options with 'or.' 'Preferred date' means your choice. Useful for scheduling; it shows flexibility and helps confirm customer needs.
这提供了“或”的选项。“首选日期”意味着您的选择。有助于调度；它显示灵活性，并帮助确认客户需求。
The earliest possible, please. We're hoping to move in next week.
A direct response to a question, with 'please' for politeness. 'Hoping to' expresses future plans. Use this when you need something urgent, like moving into a home.
对问题的直接回应，使用“请”以示礼貌。“希望”表达未来的计划。当你需要紧急处理某事时使用，比如搬进新家。
It looks like we can get that connected for you by Tuesday next week. Is that acceptable?
'It looks like' softens information. 'Get that connected' is phrasal for setting up service. Ends with a question to confirm; useful for proposing dates in service talks.
'It looks like' 用于缓和信息。'Get that connected' 是设置服务的短语。以确认问题结束；在服务对话中提出日期很有用。
I've initiated the service request. You'll receive a confirmation email shortly.
Present perfect 'I've initiated' for recent action. 'Shortly' means soon. This informs next steps; use it to update customers after starting a process.
现在完成时 'I've initiated' 用于最近的行动。'Shortly' 意味着很快。这告知下一步；用于在启动流程后更新客户。
Is there anything else I can assist you with today?
A standard closing question in service calls. 'Assist you with' means help. It's polite to check for more needs before ending the conversation.
服务通话中的标准结束问题。'Assist you with' 意思是帮助。在结束对话前检查是否有更多需求是礼貌的。