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Discussing Dietary Restrictions at a Restaurant

A customer is explaining their allergies (e.g., nuts, gluten) or dietary preferences (e.g., vegetarian, vegan, religious restrictions) to a server or chef at a restaurant to ensure their meal is safe and suitable.

Dialogue

Listen and follow along with the conversation

1
Sarah (Female)
Excuse me, I have a quick question about the menu. I have a severe nut allergy and also try to avoid gluten if possible. Can you advise on safe options?
2
James (Male)
Certainly, ma'am. We take allergies very seriously here. For your nut allergy, we can confirm that all our deep-fryers are nut-free, and cross-contamination is minimized in the kitchen. Regarding gluten, many of our dishes can be modified.
3
Sarah (Female)
That's good to hear. What about the grilled fish or the steak? Are the marinades or sauces typically gluten-free and nut-free?
4
James (Male)
The grilled fish with lemon-herb sauce is naturally gluten-free and nut-free. For the steak, our standard demi-glace sauce does contain a small amount of flour, but we can prepare it with a simple pan reduction or a red wine reduction that's completely gluten-free.
5
Sarah (Female)
Perfect, the grilled fish sounds excellent then. And for the steak, could I have it with the red wine reduction, please? Just to be extra safe, would you mind letting the chef know about the severe nut allergy?
6
James (Male)
Absolutely, I'll make a note on your order and personally inform the kitchen staff, especially the chef, about your severe nut allergy. We'll ensure your meal is prepared with the utmost care.
7
Sarah (Female)
Thank you so much, I really appreciate your understanding and attention to detail. It makes a big difference.
8
James (Male)
My pleasure, ma'am. Anything else I can assist you with? We want you to enjoy your dining experience without any worries.

Vocabulary

Essential words and phrases from the dialogue

allergy

A condition where your body reacts badly to certain foods or substances, like itching or swelling. In restaurants, always mention allergies to stay safe.

severe

Very serious or strong, often used with health issues like 'severe allergy' to show it's dangerous and needs extra care.

gluten

A protein in wheat, barley, and rye that some people can't eat because it causes health problems. Common in breads and pastas.

cross-contamination

When germs or allergens from one food accidentally mix with another during cooking or preparation. Restaurants try to prevent this for safety.

gluten-free

Food that does not contain gluten, safe for people with celiac disease or gluten sensitivity. Look for this label on menus.

modified

Changed or adjusted to fit special needs, like making a dish without certain ingredients. Useful when asking for custom meals.

marinades

Liquid mixtures of oil, herbs, and acids used to soak meat or fish before cooking to add flavor and make it tender.

reduction

A cooking method where liquid is boiled down to thicken and intensify flavors, often used in sauces without added thickeners like flour.

Key Sentences

Important phrases to remember and practice

Excuse me, I have a quick question about the menu.

This is a polite way to start a conversation with a server. Use 'excuse me' to get attention, and 'quick question' shows it's brief. Great for interrupting nicely in public places.

I have a severe nut allergy and also try to avoid gluten if possible.

Here, the speaker explains dietary restrictions clearly. 'If possible' softens the request, making it polite. Use this pattern to describe allergies or preferences when ordering food.

Can you advise on safe options?

A useful request for recommendations. 'Advise on' means give advice about something. This sentence helps when you need guidance on menu choices for health reasons.

We take allergies very seriously here.

This reassures the customer. 'Take something seriously' is an idiom meaning to treat it with importance. Servers use this to show care and build trust.

Cross-contamination is minimized in the kitchen.

Explains safety measures. 'Minimized' means made as small as possible. This passive voice sentence is common in service to describe processes without blaming anyone.

Many of our dishes can be modified.

Offers flexibility in menu items. 'Can be modified' uses passive voice for possibilities. Useful for servers to suggest changes, and customers can ask similarly.

Are the marinades or sauces typically gluten-free and nut-free?

Asks about ingredients specifically. 'Typically' means usually or in most cases. This yes/no question with 'or' connects options, ideal for checking allergies.

I'll make a note on your order and personally inform the kitchen staff.

Promises action. 'Make a note' means write it down for record. 'Personally inform' shows direct involvement. Use this to confirm you'll handle a request carefully.

Thank you so much, I really appreciate your understanding and attention to detail.

Expresses gratitude. 'So much' emphasizes thanks, and 'appreciate' means value something. 'Attention to detail' praises carefulness. Perfect for ending positive interactions.