Disputing Content Removal/Suspension
The user's content has been removed or their account has been temporarily suspended by the platform for violating community guidelines, and they wish to appeal the decision.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
suspended
Means your account or access is temporarily stopped, often due to rules being broken. Use it when talking about online accounts being paused, like 'My account was suspended.'
username
The unique name you use to log into an account on social media or websites. It's like your online ID, e.g., 'What's your username?'
flagged
When something is marked or highlighted as potentially problematic, like a post that breaks rules. Common in online support, e.g., 'The post was flagged for review.'
violating
Breaking or not following rules or laws. In this context, it means going against platform guidelines, e.g., 'violating community guidelines.'
community guidelines
The rules set by a social media platform to keep content safe and appropriate for all users. Refer to them when appealing decisions, like 'It doesn't violate community guidelines.'
copyrighted material
Content protected by copyright law, meaning you can't use it without permission. Useful for discussions about sharing images or videos online.
screenshot
A photo taken of what's on your computer or phone screen. Often used in social media to share game moments or errors.
escalate
To send a problem to a higher level for more attention, like from basic support to a specialist team. Say it in customer service, e.g., 'I'll escalate this issue.'
appeal
A formal request to review and possibly change a decision, like challenging a content removal. Use it when disputing online bans, e.g., 'Submit an appeal.'
Key Sentences
Important phrases to remember and practice
I believe this was a mistake.
This polite way to express disagreement with a decision uses 'I believe' to soften the statement, making it less confrontational. Useful when appealing errors in customer service; it shows confidence without being rude.
Can you please provide me with your username?
A polite request for information using 'Can you please' for courtesy. Common in support calls to gather details; practice this pattern for asking for personal info professionally.
The post in question was a screenshot of a game.
'In question' means the specific item being discussed. This sentence describes the issue clearly; use it to explain problems factually in disputes, helping clarify without emotion.
It was just a screenshot from a game I own and play.
Uses 'just' to downplay the issue and 'I own and play' to justify ownership. Great for defending against copyright claims; it provides context to support your case.
I can escalate this for a manual review.
Offers a solution using 'escalate' for higher-level help and 'manual review' for human checking. Useful in support roles; shows you're taking action to resolve the problem.
I've submitted an appeal for you.
Past perfect 'I've submitted' indicates a completed action. This reassures the customer; use it to confirm steps taken in appeals, building trust in service interactions.
Please allow 24-48 hours for the review process.
Polite instruction using 'please allow' to set expectations on time. Essential for customer service to manage wait times; helps avoid frustration by preparing the user.
Is there anything else I can assist you with today?
Standard closing question in support calls to check for more issues. Uses 'assist with' formally; always end conversations this way to ensure complete help.