Social Media Account Issues
Contacting customer support for social media platform problems like locked accounts or privacy settings
Situations
Choose from 5 conversations to practice
Account Locked Due to Suspicious Activity
The user's social media account has been locked by the platform due to suspected security breaches or unusual login attempts, and they need to contact support to regain access.
Forgotten Password and Locked Out
The user has forgotten their password and multiple unsuccessful attempts have led to their account being temporarily locked, requiring assistance from customer support.
Reporting a Hacked Account
The user believes their social media account has been hacked or compromised by an unauthorized person, and they need to report it to the platform's support team for recovery.
Privacy Settings Not Working/Confusing
The user is having trouble understanding or adjusting their privacy settings, leading to concerns about data exposure, and needs guidance from customer support.
Disputing Content Removal/Suspension
The user's content has been removed or their account has been temporarily suspended by the platform for violating community guidelines, and they wish to appeal the decision.