Pricing, Payment & Cancellation Policy
The customer discusses the tour price, available payment methods, deposit requirements, installment options, and the policy for tour cancellation or changes.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
deposit
A deposit is an initial payment made to secure a booking or purchase, often not returned if you cancel. In travel, it's common to pay a deposit to hold your spot.
non-refundable
Non-refundable means you cannot get your money back if you change your mind or cancel. It's used in policies to protect the company from losses.
installments
Installments refer to paying for something in parts over time, rather than all at once. This helps make big payments more manageable.
administrative fee
An administrative fee is a small extra charge for handling paperwork or processing a service, like setting up payments. It's common in business transactions.
cancellation policy
A cancellation policy is the set of rules that explain what happens if you cancel a booking, including how much money you might lose. Always check this before booking.
refund
A refund is money returned to you when you cancel or if something goes wrong. The opposite of non-refundable, it's what you hope for in flexible policies.
travel insurance
Travel insurance is a policy that protects you against unexpected events like illness or cancellation, covering costs you might lose. It's highly recommended for trips.
Key Sentences
Important phrases to remember and practice
What's the total cost per person for the 7-day tour?
This question uses 'what's' (what is) to ask for the price, with 'per person' meaning for each individual. It's useful for inquiring about costs in group activities like tours, helping you budget clearly.
The total cost is $2,250 per person, which includes all transportation, accommodation, meals as specified, and entrance fees.
This sentence explains the price and lists what's included using 'which includes' for details. It's a common way to describe package deals; use it to clarify value and avoid surprises.
Do you require a deposit?
This is a yes/no question using 'do you require' to ask about necessities. It's practical for confirming payment rules in bookings; the simple structure makes it easy to adapt for other services.
The remaining balance can be paid up to 30 days before the departure date.
Here, 'remaining balance' means the rest of the money owed, and 'up to' indicates a deadline. This shows flexible payment timing; use similar phrases when discussing due dates in contracts.
What are the terms for the installment plan?
'Terms' refer to the conditions or rules of an agreement. This polite question seeks details on payment plans; it's useful in financial discussions to understand commitments before agreeing.
Our cancellation policy is as follows: If you cancel more than 45 days before departure, you'll lose the $500 deposit.
This uses 'as follows' to introduce a list of rules, with conditional 'if' clauses for scenarios. It's key for explaining policies; learners can use it to state clear guidelines in business or travel contexts.
We highly recommend travel insurance.
'Highly recommend' strongly suggests something beneficial. This advisory sentence is useful for giving advice; in travel, it protects against risks, and you can use it for other recommendations too.